I did a valuation of my own car and stupidly imputed my mobile number for 5 days after doing this the Canterbury showroom called up at to 4 times a day leaving a voicemail each time, I would then receive a text message and a email. In the voicemail it stated to call back IF I was still interested and WHEN I was free, I did not call back so therefore that should of been taken as I was not interested that did not mean someone could pester me 4 times a day for 5 days in a row before my husband answered and expressed due to the constant pestering with calls emails and texts I was no longer interested due to pestering

The car I was looking got sold

Alex Buckle was outstanding and went above and beyond with the sale and after market.

I was only given 30 minutes for my test drive. This is far too short to properly evaluate any car let alone a tech filled EV even though I have been driving EV's for nearly 10 years.The salesman did suggest a 30 minute route but after approx 12 minutes I turned back realising that the route would take considerably longer due to traffic and my unfamiliarity with the roads. I wanted to do the test on roads I knew so that I could concentrate on the car rather than finding my way around. As it was although I came away with positive impressions of the car (once I had worked out how to turn the "engine sounds" off) I will need to do another test drive if I decide to purchase, which at the moment is likely. I have recently done test drives at MG, Skoda, Hyundai, Kia and Renault in Canterbury. All these put no fixed time on the test drive and I was able to do my evaluation in about an hour. The Mercedes Salesman (Alex) was very helpful and presented the car clean and out front ready to go which was much appreciated.

The people are professional, the place, the vehicle and the deal all very good. The process was tortuous, Lookers or Mercedes Benz or whoever designed the process needs to remember on important fact. This is not only a "selling process" for the organisation it is simultaneously a " buying process" for the customer. Would I want to repeat the experience with the dealer or brand? I would have to think about that. I have just looked a Question 4 below do you not know I have just purchased a car from you?

Will was very polite and professional and made things very clear

Very poor part x quoted on my vechile. Bought a BMW they paid £2000 more for my part x.

Pushy sales man

Oliver was great

Finnely and Sean have always been very helpful and answered all my day questions.