Pros - Treated well. Polite staff who were engaging & informative. Negs - Promised to view cars which sold the day before, could have re-arranged the apt to ensure correct stock on site. Appointment took too long.

The car like many others on the MB Canterbury web site is being advertised with less miles than the car has covered. This is to raise more money than the price guides allow. They also said it needed one tyre (when it needed two) they would not fit approved Mercedes tyres, or sell the car to Mercedes approved standards, or with an approved Mercedes used car warranty and I am now told that two wheels are damaged which was not explained when we enquired. I also found the car by Canterbury was not being serviced in accordance with Mercedes servicing requirements and some items of service were in fact overdue, and the tyres to be fitted would be those not recommended or Mercedes approved. So the car was overpriced, poorly prepared and its description was not accurate either. A very poor service from a main Mercedes dealer. I can see at least four or five cars all with the some traits being advertised by Canterbury with incorrect mileages, not good at all for Lookers Mercedes or Mercedes reputation where clearly a profit margin is being put above all else. No good for future/repeat business at all.

faulse advertised the sale of the car i was looking at they added £3000 on the price

The sales representatives was very helpful and patient

Staff not helpful no customer service skills cause of this feel disappointed so have gone to bmw

Met James the other day, Very helpful and knowledgeable.

James was brilliant he’s my friend

Oliver was very helpful and knowledgeable and couldn’t do enough to help.

Speedy reply to my message and excellent follow up from the sales guy Findlay

The team and in particular Will Phillips were friendly, approachable, knowledgeable and professional in interaction