It was a very basic buying experience where I felt like there was nothing innovative or exciting with the salespersons approach. I purchased a car elsewhere where I felt the seller gave me sound advice and went and above my expectations

Will was a pleasure to deal with and really went the extra mile

Good communication to customer.

Alex Buckle has been incredibly helpful throughout my search for a suitable vehicle. He consistently took the time to understand my requirements and provided clear, informative guidance at every stage. His professionalism, kindness, and dedication made a real difference, and I genuinely appreciated the effort he put into helping me. I would highly recommend Alex to anyone looking for knowledgeable and reliable assistance.

You are uncompetitive with other dealers

Pros - Treated well. Polite staff who were engaging & informative. Negs - Promised to view cars which sold the day before, could have re-arranged the apt to ensure correct stock on site. Appointment took too long.

The car like many others on the MB Canterbury web site is being advertised with less miles than the car has covered. This is to raise more money than the price guides allow. They also said it needed one tyre (when it needed two) they would not fit approved Mercedes tyres, or sell the car to Mercedes approved standards, or with an approved Mercedes used car warranty and I am now told that two wheels are damaged which was not explained when we enquired. I also found the car by Canterbury was not being serviced in accordance with Mercedes servicing requirements and some items of service were in fact overdue, and the tyres to be fitted would be those not recommended or Mercedes approved. So the car was overpriced, poorly prepared and its description was not accurate either. A very poor service from a main Mercedes dealer. I can see at least four or five cars all with the some traits being advertised by Canterbury with incorrect mileages, not good at all for Lookers Mercedes or Mercedes reputation where clearly a profit margin is being put above all else. No good for future/repeat business at all.

faulse advertised the sale of the car i was looking at they added £3000 on the price

The sales representatives was very helpful and patient

Staff not helpful no customer service skills cause of this feel disappointed so have gone to bmw