Dear Sir/Madam,I am writing to submit a formal complaint regarding the unacceptable service I have received from Mercedes-Benz Canterbury and the ongoing failure to repair my vehicle.Vehicle: Mercedes-Benz E350 AMG, 2014 (W212)Registration: [Ea64bbx]Timeline of events:On 16 December I left my car with you for a scheduled service and MOT. The service was completed, but the MOT failed due to an issue with the left rear parking/indicator light. I was informed that the rear light unit needed to be replaced at an additional cost of £250 and that the part would be ordered from Germany, arriving within 3–5 working days. I agreed to this, and my vehicle remained with you.After 5 working days I received no update. You left me without a vehicle over the Christmas period and made no contact. On 27 December I visited the dealership in person to ask about the status. I was told the car had still not been repaired, with no apology offered. I was told it would be ready within an hour, but I collected it the following day, 28 December, after paying £250 for the replacement light plus service and MOT costs.After driving only one mile, the dashboard again displayed “left indicator inoperative”. I immediately returned to the dealership. After waiting another hour, your staff admitted they did not know the cause and asked me to leave the car again. I was told a second replacement part would be ordered from Germany as the first might be defective.Several days later the second part was fitted, again without any test drive or verification. The fault remained exactly the same. I returned the car a third time, yet once again the issue was not resolved.I informed you that I was going on holiday and would return later. On 11 February I brought the vehicle back again. By this time I had decided to sell the car due to the ongoing problem. A buyer came with me to the dealership to collect the vehicle, fully aware of the indicator issue and ready to purchase once it was fixed. Your staff then informed us that the car was still not repaired. As a direct result, I lost the buyer and the sale of my vehicle.This situation has caused me:- payment for a repair that did not fix the fault;- multiple wasted visits and travel costs;- loss of time and income;- loss of a confirmed buyer for my vehicle;- significant stress and inconvenience.Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill and within a reasonable time. This has clearly not been the case.I therefore formally request:1. A full refund of the £250 paid for the rear light replacement;2. Compensation for financial losses caused, including the lost vehicle sale and travel expenses;3. A written explanation of why the fault has not been diagnosed after four visits;4. Confirmation of what action you will now take to resolve this matter immediately.If I do not receive a satisfactory response within 7 days, I will escalate this complaint to Mercedes-Benz UK Customer Services, The Motor Ombudsman, and pursue recovery of my losses through legal channels.I expect this matter to be treated with urgency.Kind regards,Dmytro Dymytriohlodimka.dimitrioglo15@gmail.com

Dear Sir/Madam,I am writing to submit a formal complaint regarding the unacceptable service I have received from Mercedes-Benz Canterbury and the ongoing failure to repair my vehicle.Vehicle: Mercedes-Benz E350 AMG, 2014 (W212)Registration: [EA64BBX]Timeline of events:On 16 December I left my car with you for a scheduled service and MOT. The service was completed, but the MOT failed due to an issue with the left rear parking/indicator light. I was informed that the rear light unit needed to be replaced at an additional cost of £250 and that the part would be ordered from Germany, arriving within 3–5 working days. I agreed to this, and my vehicle remained with you.After 5 working days I received no update. You left me without a vehicle over the Christmas period and made no contact. On 27 December I visited the dealership in person to ask about the status. I was told the car had still not been repaired, with no apology offered. I was told it would be ready within an hour, but I collected it the following day, 28 December, after paying £250 for the replacement light plus service and MOT costs.After driving only one mile, the dashboard again displayed “left indicator inoperative”. I immediately returned to the dealership. After waiting another hour, your staff admitted they did not know the cause and asked me to leave the car again. I was told a second replacement part would be ordered from Germany as the first might be defective.Several days later the second part was fitted, again without any test drive or verification. The fault remained exactly the same. I returned the car a third time, yet once again the issue was not resolved.I informed you that I was going on holiday and would return later. On 11 February I brought the vehicle back again. By this time I had decided to sell the car due to the ongoing problem. A buyer came with me to the dealership to collect the vehicle, fully aware of the indicator issue and ready to purchase once it was fixed. Your staff then informed us that the car was still not repaired. As a direct result, I lost the buyer and the sale of my vehicle.This situation has caused me:- payment for a repair that did not fix the fault;- multiple wasted visits and travel costs;- loss of time and income;- loss of a confirmed buyer for my vehicle;- significant stress and inconvenience.Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill and within a reasonable time. This has clearly not been the case.I therefore formally request:1. A full refund of the £250 paid for the rear light replacement;2. Compensation for financial losses caused, including the lost vehicle sale and travel expenses;3. A written explanation of why the fault has not been diagnosed after four visits;4. Confirmation of what action you will now take to resolve this matter immediately.If I do not receive a satisfactory response within 7 days, I will escalate this complaint to Mercedes-Benz UK Customer Services, The Motor Ombudsman, and pursue recovery of my losses through legal channels.I expect this matter to be treated with urgency.Kind regards,Dmytro Dymytriohlodimka.dimitrioglo15@gmail.com

I did a valuation of my own car and stupidly imputed my mobile number for 5 days after doing this the Canterbury showroom called up at to 4 times a day leaving a voicemail each time, I would then receive a text message and a email. In the voicemail it stated to call back IF I was still interested and WHEN I was free, I did not call back so therefore that should of been taken as I was not interested that did not mean someone could pester me 4 times a day for 5 days in a row before my husband answered and expressed due to the constant pestering with calls emails and texts I was no longer interested due to pestering

SirsMy car SB51MVB was repaired under warranty by you at the end of November 2025 as the steering column vertical adjuster was not working.In January I noticed that it was now not possible to adjust the steering column at all either vertically or for reach so I booked it in with you, believing it to be remedial work for the original repair. The booking was on Tuesday 3 February for a timed 2-hour slot at 9am so that I could wait for the work to be done.I arrived at 8:50am and booked in with your service advisor. I was told (for the first time) that there would be an investigation fee that would apply if it was, for instance, a wiring fault rather than anything related to the warranty fix. I stated that I had not been expecting any charge but had to agree to get work started. I mentioned that it seemed like a blown fuse and she made a note of that.The car did not move from where I parked it until 9.35am at which point I saw it being driven round to the workshop.At about 1pm the service advisor came to the waiting area holding a blown fuse and saying “this is what the problem was”.I was then told that this fell outside the scope of the warranty repair and that I would have to pay the investigation fee of £247.20, which I did with reluctance.In summary:• It took over 4 hours to diagnose a blown fuse even though I had suggested on arrival that this was the probable cause• I am unable to understand how such a large investigation fee can be justified for this simple fault• When booking a timed appointment to wait for the vehicle I expect work to start on time• There is no evidence to show that the blown fuse was not caused by the earlier repairI am not completing any online review for this visit but I have to say that it was a very disappointing customer experience on this occasion.Kind regardsMike Barber07976 554290

The car I was looking got sold

Alex Buckle was outstanding and went above and beyond with the sale and after market.

I was only given 30 minutes for my test drive. This is far too short to properly evaluate any car let alone a tech filled EV even though I have been driving EV's for nearly 10 years.The salesman did suggest a 30 minute route but after approx 12 minutes I turned back realising that the route would take considerably longer due to traffic and my unfamiliarity with the roads. I wanted to do the test on roads I knew so that I could concentrate on the car rather than finding my way around. As it was although I came away with positive impressions of the car (once I had worked out how to turn the "engine sounds" off) I will need to do another test drive if I decide to purchase, which at the moment is likely. I have recently done test drives at MG, Skoda, Hyundai, Kia and Renault in Canterbury. All these put no fixed time on the test drive and I was able to do my evaluation in about an hour. The Mercedes Salesman (Alex) was very helpful and presented the car clean and out front ready to go which was much appreciated.

The people are professional, the place, the vehicle and the deal all very good.The process was tortuous, Lookers or Mercedes Benz or whoever designed the process needs to remember on important fact. This is not only a "selling process" for the organisation it is simultaneously a " buying process" for the customer.Would I want to repeat the experience with the dealer or brand?I would have to think about that.I have just looked a Question 4 below do you not know I have just purchased a car from you?

Will was very polite and professional and made things very clear

Very poor part x quoted on my vechile. Bought a BMW they paid £2000 more for my part x.