The car I was looking got sold

Alex Buckle was outstanding and went above and beyond with the sale and after market.

I was only given 30 minutes for my test drive. This is far too short to properly evaluate any car let alone a tech filled EV even though I have been driving EV's for nearly 10 years.The salesman did suggest a 30 minute route but after approx 12 minutes I turned back realising that the route would take considerably longer due to traffic and my unfamiliarity with the roads. I wanted to do the test on roads I knew so that I could concentrate on the car rather than finding my way around. As it was although I came away with positive impressions of the car (once I had worked out how to turn the "engine sounds" off) I will need to do another test drive if I decide to purchase, which at the moment is likely. I have recently done test drives at MG, Skoda, Hyundai, Kia and Renault in Canterbury. All these put no fixed time on the test drive and I was able to do my evaluation in about an hour. The Mercedes Salesman (Alex) was very helpful and presented the car clean and out front ready to go which was much appreciated.

The people are professional, the place, the vehicle and the deal all very good.The process was tortuous, Lookers or Mercedes Benz or whoever designed the process needs to remember on important fact. This is not only a "selling process" for the organisation it is simultaneously a " buying process" for the customer.Would I want to repeat the experience with the dealer or brand?I would have to think about that.I have just looked a Question 4 below do you not know I have just purchased a car from you?

Will was very polite and professional and made things very clear

Very poor part x quoted on my vechile. Bought a BMW they paid £2000 more for my part x.

Pushy sales man

You did very well. Service and MoT carried out and other minor issues addressed. Loan car a delight (brand new). Reception very pleasant and helpful.Thank you.Tony O'Sullivan

I am writing to formally notify you of a breach of contract regarding the Audi A3 (DK71 YGZ) I purchased from Mercedes Canterbury on 9th October 2024.The vehicle is currently unfit for purpose and not of satisfactory quality due to two major inherent defects. Under the Consumer Rights Act 2015, as the seller, you are responsible for providing a remedy at no cost to the consumer. As the finance provider, Halifax/Black Horse Ltd is jointly and severally liable under Section 75 of the Consumer Credit Act 1974.1. Failure of Climate Control Unit The unit is unable to adjust the temperature upwards. This is a confirmed manufacturing defect in the Audi A3 8Y model and is the subject of Audi Technical Service Bulletin (TSB) 2075688/2. An Audi Main Dealer diagnostic has confirmed the unit requires a full replacement.2. Failure of Electronic Child Safety Locks The electronic child locks have malfunctioned—a significant safety concern. This is a documented inherent fault for this model, covered by Audi TSB 2063376/3. Notably, Mercedes Canterbury has already diagnosed this fault in your own workshop and confirmed both units require replacement.The Diagnostic Fee and Labour Rates I have already paid £150 for a diagnostic report from Audi to provide professional evidence of the climate unit fault. As the burden of proof shifted to me after six months of ownership, this is a consequential loss which I am claiming back in full.Regarding the RAC Extended Warranty: my statutory rights exist independently of any third-party insurance policy. The RAC labour cap of £90/hour is an internal limitation of that policy and does not override your legal obligation to repair the vehicle at no cost to me. I do not accept any personal liability for labour rate shortfalls at a VAT-registered specialist capable of performing these TSB-specific repairs.Required Resolution To resolve this matter without escalation to the Financial Ombudsman Service, I require:1. Authorisation for the full repair of both the Climate Control Unit and the Child Safety Locks (parts and labour) at no cost to myself.2. A formal agreement to reimburse the £150 diagnostic fee upon receipt of my invoice.I look forward to your response within 7 days. Failure to provide a satisfactory resolution will result in this matter being formally escalated to the Financial Ombudsman Service and The Motor Ombudsman.Yours sincerely,Mr Glenn Jones07741 253 26712 Butterworth Road,Whitstable,Kent.CT5 1SN

Dear team,With regret I would like to make a complaint against the work completed on my car. I initially was very excited to approach Canterbury Mercedes as I was worried about my brakes and was offered a free vehicle health check by the lookers team. This vehicle check was completed on Friday 16th January to a high standard/video sent to me. The team said that my brakes were fine however some urgent work was needed. A gentleman called Charlie went through the vehicle health check with me and advised of the work that the Mercedes mechanic (I believe William Bailey) identified that was needed. Charlie said that he believed that mercedes would cover the repair to the rear suspension which included the axle and rear exhaust clamp but i would need to oay for the rest. When he shared this I was more than happy to agree to pay for other work that was needed and waited for his confirmation that Mercedes would pay for the rear suspension which he confirmed on Monday. On Friday I received a breakdown to the costs via email (attached) for the work which came to £1363.98 (which included labour amd vat) however this included £872.04 for the rear suspension. I called Charlie on Monday who advised that Mercedes had agreed to pay for this and also one of the rear exhaust clamps. I was very appreciative of this and went ahead with the job with the acceptance that the other costs quoted in the attached would be adhered to. I also asked Charlie to ensure that the ABS sensor and ring on the rear passenger side is changed as this fault is causing my ABS and ESP sensor not to work. Charlie assured me that this would be done and so I agreed for the work to be completed with the expectation that this would be done however when I collected my car today not only was this work on the ABS not done I was charged far more for the work than quoted on the work other than the rear suspension which I told would be changed without charge out of goodwill/mercedes help (please see attached).I now have to source an alternate solution for the ABS sensor as mercedes couldn't provide me a date to change the sensor and with winter conditions i need to change the sensor today so I will source an independent garage. I was left a little shocked and disappointed as I honestly thought it would be a great experience but sadly I was greeted by my instrument cluster telling me my abs and esp are not working.Please can I be offered some help with this ( I would gladly accept a partial refund)as although errors were made by Canterbury Mercedes I do feel these maybe just communication errors and nothing personal. I take great pride in my car and although its a 2010 model I value it greatly.Kind Regards,Pej