Will was a pleasure to deal with and really went the extra mile

Good communication to customer.

cust called regarding their experience yesterday and today. Vehicle went if fo9r MOT and service was advised a slit was in tyre and the other tyre needed to be replaced. Took the vehicle home and this morning the tyre was flat. Cust took the vehicle back and was advised the alloy was cracked and the cust must have done this. Dealership have basically called his wife a liar and she must have damaged the alloy herself. The cust is not happy with the service they have received. No solution offered at all.

Alex Buckle has been incredibly helpful throughout my search for a suitable vehicle. He consistently took the time to understand my requirements and provided clear, informative guidance at every stage. His professionalism, kindness, and dedication made a real difference, and I genuinely appreciated the effort he put into helping me. I would highly recommend Alex to anyone looking for knowledgeable and reliable assistance.

You are uncompetitive with other dealers

I am really disappointedKind regards

Pros - Treated well.Polite staff who were engaging & informative.Negs - Promised to view cars which sold the day before, could have re-arranged the apt to ensure correct stock on site.Appointment took too long.

Thank you for responding to my Google Review.As I mentioned in my review, my car registration KS73VES was serviced on 24th September and a build fault was found causing water to collect in the tailgate. This still has NOT been resolved, despite me calling many times. The Service Dept have not been proactive, and I have completely lost faith in Mercedes Canterbury. The very worst service I have had at any Dealer. The last time I spoke to them, (a couple of weeks ago) they told me Mercedes had approved the warranty repair verbally, but they were still waiting for a written response. I asked them to let me know when they have it. Once again, they have failed to come back to me.I am frankly exasperated!Kind regards

Subject: Formal Complaint – Poor Customer Service and Unresolved Issues with Vehicle Diagnostic (21–26 November 2025)Dear Garage/Service Manager,I am writing to formally raise my concerns regarding the extremely poor level of service I received during my recent visit to your garage.I had an appointment on 21/11/2025 for an engine warning light diagnostic and left my car with you in the morning. I was informed later that day that the issue had been resolved, and I came to collect the vehicle. However, immediately after starting the car, the engine warning light was still present.I was then advised to bring the vehicle back the following Monday. As I was not comfortable driving with the warning light still on, I left the car at the garage.From this point onwards, the communication from your team was unacceptable. I did not receive any updates on Monday and had to call 3–4 times myself to gain any information. Ultimately, I was told in the evening of 24/11/2025 that the fault had been identified and that repairs were pending confirmation from an AA technician.On 25/11/2025, I still had not been contacted by 12:30pm. I called at around 1pm and was informed that the work was complete and the car was going for a test drive. I was told I would be contacted once this was done. Again, no update was provided, and when I called at 17:30, I was told the warning light was still on.On 26/11/2025, I had to chase the garage yet again in the afternoon for an update. I was then told the vehicle was ready for collection. When I asked what the issue had been, I was informed that “something was wrong with their checking machine,” which I found very concerning given the delays and repeated assurances.To make matters worse, when the vehicle was delivered to my workplace, it arrived with:• A punctured tyre with low pressure• The fuel reserve warning on, with less than one bar of fuel remainingThis entire experience has been extremely frustrating and has caused significant inconvenience. The lack of communication, conflicting information, and the condition in which my vehicle was returned demonstrate very poor customer service.I kindly request that you look into this matter and provide an explanation, as well as clarify what steps will be taken to ensure this does not happen again.I look forward to your response.

The car like many others on the MB Canterbury web site is being advertised with less miles than the car has covered. This is to raise more money than the price guides allow. They also said it needed one tyre (when it needed two) they would not fit approved Mercedes tyres, or sell the car to Mercedes approved standards, or with an approved Mercedes used car warranty and I am now told that two wheels are damaged which was not explained when we enquired. I also found the car by Canterbury was not being serviced in accordance with Mercedes servicing requirements and some items of service were in fact overdue, and the tyres to be fitted would be those not recommended or Mercedes approved. So the car was overpriced, poorly prepared and its description was not accurate either. A very poor service from a main Mercedes dealer. I can see at least four or five cars all with the some traits being advertised by Canterbury with incorrect mileages, not good at all for Lookers Mercedes or Mercedes reputation where clearly a profit margin is being put above all else. No good for future/repeat business at all.