To the Service Manager,I am writing to express my disappointment regarding the service I have received following my booking on Wednesday, 7th January.I usually use an independent specialist, but I chose Mercedes-Benz of Canterbury specifically because I plan to exchange the vehicle soon and want a main dealer record. Unfortunately, the experience has fallen far below the standard I expected from a premium brand.I am particularly frustrated by the following:• Booking and Parts Errors: Upon arrival on the 7th, I was told there was no record of my booking. Furthermore, you did not have the basic parts (an air filter) in stock to complete the service.• Logistical Failures: After identifying that my tyres were below the legal limit and a wheel was damaged, the vehicle was re-booked for Tuesday, the 13th. Being told on the afternoon of the 12th that these tyres are still unavailable is unacceptable. Had I been advised of this delay earlier, I would have taken the vehicle elsewhere to ensure it was made safe and road-legal immediately.• Unnecessary Inconvenience: I am now in a position where I may have to visit multiple locations or schedule a third appointment just to finish the work. As a customer, I should not have to coordinate your inventory issues, and my time is also worth money.• Lack of Thoroughness: The Vehicle Health Check failed to identify damage to the front bumper, and despite my request for a repair quote, I never received a callback.I am being charged an absolute premium for this service, yet I have had to deal with lost bookings, missing parts, and poor communication. This is less than professional, and the service simply does not meet the price being charged.I would like to know how you plan to rectify this and complete the work without further wasting my time.Regards,Chris Street

It was a very basic buying experience where I felt like there was nothing innovative or exciting with the salespersons approach. I purchased a car elsewhere where I felt the seller gave me sound advice and went and above my expectations

Customer: Qaiser MangiEmail: qmangi@gmail.comMob: 07870211334Our Reference: 274800060126Policy Reference: LOOK1127619VRM: LM70ZTH MERCEDES-BENZ GLE 350 AMGSelling dealer: MERCEDES-BENZ CANTERBURY07 January 2026Good AfternoonThe above referenced mutual customer has raised a complaint regarding the sale of their warranty plan.The customer contacted our Motor Admin Team on 06 January 2026 to say they had sold the above referenced vehicle, and they requested a refund of their warranty plan. Regrettably, they were advised the reason for cancellation did not meet the eligibility criteria.The customer has advised the terms were not clearly explained to them at point of sale and critical sections, such as cancellation was not mentioned.As the appointed administrators we do not have any involvement in the pre-sale or sale of any warranty product or vehicle and have advised the customer that this complaint would be forwarded onto yourselves.Kind regardsContacting UsIf you need to contact us about your complaint, you can by one of the below options:0330 100 3245*customer.relations@assurant.comWe are open Monday to Friday between 9.00am and 5.00pm (excluding bank holidays).Yours sincerelyMaggie TraceyCustomer Relations

took vehicle in when reversing a loud noise came from the vehicle. Front suspension ball joints need replacing. Initially in November the parts would be ordered and cust would get a call. No call so the cust called, looks like Germany cancelled the order. Parts are in the UK so will order and call you. Cust hadnt been told of the appointment. Car is now jolting when in reverse. Cust not feeling the car is safe. The report has it highlighted red and should have been done asap. no response from the dealership cust is not happy with the service.

Dear Team,I would like to take a moment to thank Manager Richard and Sales executive James Bean for their outstanding service.Both were extremely professional, friendly, and helpful throughout the entire process. James explained everything clearly and made the purchase smooth, while Richard ensured everything was well managed and stress-free.I am very happy with the service I received and would highly recommend your team.Kind regards,Lovepreet Singh

Will was a pleasure to deal with and really went the extra mile

Good communication to customer.

cust called regarding their experience yesterday and today. Vehicle went if fo9r MOT and service was advised a slit was in tyre and the other tyre needed to be replaced. Took the vehicle home and this morning the tyre was flat. Cust took the vehicle back and was advised the alloy was cracked and the cust must have done this. Dealership have basically called his wife a liar and she must have damaged the alloy herself. The cust is not happy with the service they have received. No solution offered at all.

Alex Buckle has been incredibly helpful throughout my search for a suitable vehicle. He consistently took the time to understand my requirements and provided clear, informative guidance at every stage. His professionalism, kindness, and dedication made a real difference, and I genuinely appreciated the effort he put into helping me. I would highly recommend Alex to anyone looking for knowledgeable and reliable assistance.

You are uncompetitive with other dealers