Mercedes-Benz of Canterbury
4.7/5
4.7 /5
1,081 Verified Reviews
Mill Rd, Sturry, Canterbury, Canterbury, CT2 0AB, GB
01227 714042
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,081 Verified Reviews
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5.0/5
5.0 /5
This was an excellent service.I was sent a video explanation by a very helpful mechanic and the car was cleaned after service.Thank you for an excellent service
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4.0/5
4.0 /5
Mechanically very good as usual but Looker's system of settling accounts is poor.As a customer of Vikings for over 30 years I should be trusted to pay my bills promptly and without fuss. However I was not allowed to settle the bill by phone ( as I had done before Looker's came on the scene ) with my driver having to bring out a credit card machine to my house which did not work. Eventually I was allowed to pay the bill online direct to your bank account. A lot of time and hassle was unnecessarily wasted , frustrating for me and the unfortunate driver.
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5.0/5
5.0 /5
Excellent customer service, great workmanship
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4.0/5
4.0 /5
Well looked after and also managed to look at the potential of car change.
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5.0/5
5.0 /5
Excellent service by my Sales executive Olly and a very easy process to trade in my old vehicle.
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5.0/5
5.0 /5
Olly and the team were very efficient, patient and welcoming. Do want to add I enjoyed the coffee too :) I didn't feel I was being sold to, but the team were able to find me the perfect car and make some great recommendations when I was unsure of what I wanted. I will for sure recommend them to friends
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4.0/5
4.0 /5
Our interaction with Olly was excellent- we liked dealing with him. We did find the Lookers Policy or promoting some additional products a little onerous, but not overly so.
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5.0/5
5.0 /5
I couldn't fault the Team at Mercedes Canterbury. It was a pleasure to deal with them. Sean and Olly were excellent. Knowledgeable and extremely helpful.
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5.0/5
5.0 /5
Great to deal with and a superb experience dealing with them from start to finish
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4.0/5
4.0 /5
My 'while you wait' appointment was for 9am but the car wasn't looked at until around 10.30am or maybe later. I appreciated not having to go out with the engineer and having to hope that the rattle occurred. The car was taken out and the rattle was efficiently sorted.The waiting area is comfortable with plenty of refreshments but I'd have liked a progress update as I ended up leaving around midday I believe.Overall, very good (the problem identified and rectified) but a bit more communication would have made the experience better.