faulse advertised the sale of the car i was looking at they added £3000 on the price

I am writing to you following the appalling treatment I have had to tolerate following my request in obtaining an "estimate" in respect of the service of my car since November, 13th (See below emails, you were on copy)!Despite Charlie Nelson's reassurance to receive a full breakdown of costs by 25th November, to this date I have not heard or receive his email confirmation.Do I need to conclude that Mercedes-Benz (Lookers), Canterbury no longer wish to service my car and, this after more than 45 years being a fervent customer of Mercedes-Benz.

The sales representatives was very helpful and patient

I wish to make a complaint about the appalling dealings we had with Lookers Canterbury over the weekend.We firstly made an enquiry with AI on Friday evening to see if we could get an appointment Saturday to view the car in question, a £32k plus GLC Coupe in grey.We received a call from Alex at Lookers on Saturday morning and he said he was stacked out with appointments. He said he would look at whether he could move anything around for Sunday and promised he'd call by end of day. It was quite late, in fact we thought he wasn't going to, but he called at 17:21 saturday and said he'd moved some appointments and car would be ready to be viewed at 13:30 Sunday 16th Nov.Alex again message Sunday morning to confirm the car was indeed ready and waiting for us when we come down to our appointment. We left home from Sittingbourne hit Cnaterbury and traffic was horrendous, worrying we was going to be later I even emailed Alex to say we were on our way, that was 13:21. In fact we picked up pace and got to Lookers about 13:24/25.We noted a salesman and a couple stood by the car at the top of the forecourt assuming someone else had been looking. We entered the showroom where no-one bothered to greet us whatsoever. We appreciate two were with customers but the manager Richard who was busy telling another customer on the phone that he knows everything cos he's the manager, didn't even pause from his call, or his earlier chat with a colleague to acknowledge nor welcome us. We stood like lemons for 12 minutes getting more and more cross, then at 13:47 my phone pinged, it must have previously had lost signal as it pinged me the message I've included below which was sent to us at 13:24!! 6 minutes before our booked appointment, telling us car has been sold and did we want to see another Blue one with more mileage and less HP etc etc and that Alex was happy for us to come down... honestly we went mad and stormed out in total disgust, we were in the showroom, how could anyone send a message like that knowing full well we'd have been almost there, or indeed already there as we were!!We were also annoyed at being offered to be palmed off with another car, if we'd have wanted that car we'd have asked to see it? Plus the casual manner of asking us "where we are at?" honestly talk about insult after injury, where we were at, was stood in the showroom having had a wasted 45 minute journey down, being ignored by every member of staff!My husband worked in various dealerships as Bodyshop Manager and Dealership Principal, earlier in his career and said he would never have allowed customers to be treated this way. Secondly and more importantly this is a higher value car purchase from a Prestige brand, I was looking forward to the experience.... I was sorely disappointed.We don't feel we can have any faith in Mercedes as a brand nor Lookers as a dealership. I'd appreciate a response from you as regards the manner in which we have been dealt with and whether this is what you would expect your customers to be treated like? We were planning to part ex our Range Rover and purchase car with balance of cash, looks like our custom will go to an independent retailer.Many thanks for your timeMaryAnn & Shaun Vowles

took my car in for a technical fault, kept it in over night gave me courtesy car. Very good service and pleasant staff to deal with.

Perfect, can't fault the help we received.Kind regardsLesley Saiz

Staff not helpful no customer service skills cause of this feel disappointed so have gone to bmw

Met James the other day, Very helpful and knowledgeable.

James was brilliant he’s my friend

I am writing to you regarding the ongoing issue with my former vehicle, registration GU16 URE, which I sold to Mercedes-Benz Canterbury on 14 February 2025 as part of my trade-in when purchasing my new vehicle.Despite your previous assurances that the vehicle had been fully transferred out of my name and that I did not need to worry about the parking fines I forwarded to you, I have now received a County Court claim relating to those very fines.To clarify the timeline:• I received two parking charge notices for alleged offences dated 13 April 2025, two months after I sold the vehicle.• Following your advice, I sent all documentation to you, and you confirmed the matter had been dealt with and the vehicle was no longer in my name.• Since then, I have received multiple debt recovery letters and, most recently, a County Court letter dated 19 October 2025, informing me that legal action has now been taken in my name.This situation has caused me a significant amount of stress and concern. I placed full trust in your assurances that everything had been handled correctly, yet I am now being pursued through the courts for fines incurred after the vehicle had been sold to your dealership.This entire situation has had a serious emotional and personal impact on me, and I want to make it clear that this is absolutely not acceptable. It is deeply unprofessional and frankly disgraceful that I was falsely reassured — not only by yourself but also by your manager — that everything had been dealt with, when clearly it had not. I have now been threatened with a County Court Judgment (CCJ) as a result of this ongoing error, which could have had a severe negative impact on my credit rating and even prevented me from buying a house — something I have been working incredibly hard towards. The stress, anxiety, and uncertainty this has caused me have been overwhelming, and it has completely damaged my trust in Mercedes-Benz Canterbury and in your professionalism. I will not accept a simple apology — this situation must be dealt with seriously, investigated properly, and resolved immediately.I feel I have been left in a vulnerable and unfair position due to the dealership’s failure to ensure the transfer of ownership was properly completed and communicated. This is entirely unacceptable, and I need immediate written confirmation of what Mercedes-Benz Canterbury will do to rectify this situation and liaise with the appropriate parties to have my name removed from any liability.Please treat this matter as urgent. I will be submitting my defence to the County Court within the given deadline and attached the vehicle purchase invoice which includes your details. I expect Mercedes-Benz Canterbury to take full responsibility for resolving this error and preventing further damage to my name.I have attached copies of all relevant documentation for your reference, including the County Court letter, the parking charge notices, and our previous email correspondence.If I do not receive a satisfactory resolution within 14 days, I will escalate my complaint to the Motor Ombudsman and Trading Standards.I look forward to hearing from you promptly, as any further delay will only worsen the damage this has already caused.