Perfect, can't fault the help we received.Kind regardsLesley Saiz

Staff not helpful no customer service skills cause of this feel disappointed so have gone to bmw

Met James the other day, Very helpful and knowledgeable.

James was brilliant he’s my friend

I am writing to you regarding the ongoing issue with my former vehicle, registration GU16 URE, which I sold to Mercedes-Benz Canterbury on 14 February 2025 as part of my trade-in when purchasing my new vehicle.Despite your previous assurances that the vehicle had been fully transferred out of my name and that I did not need to worry about the parking fines I forwarded to you, I have now received a County Court claim relating to those very fines.To clarify the timeline:• I received two parking charge notices for alleged offences dated 13 April 2025, two months after I sold the vehicle.• Following your advice, I sent all documentation to you, and you confirmed the matter had been dealt with and the vehicle was no longer in my name.• Since then, I have received multiple debt recovery letters and, most recently, a County Court letter dated 19 October 2025, informing me that legal action has now been taken in my name.This situation has caused me a significant amount of stress and concern. I placed full trust in your assurances that everything had been handled correctly, yet I am now being pursued through the courts for fines incurred after the vehicle had been sold to your dealership.This entire situation has had a serious emotional and personal impact on me, and I want to make it clear that this is absolutely not acceptable. It is deeply unprofessional and frankly disgraceful that I was falsely reassured — not only by yourself but also by your manager — that everything had been dealt with, when clearly it had not. I have now been threatened with a County Court Judgment (CCJ) as a result of this ongoing error, which could have had a severe negative impact on my credit rating and even prevented me from buying a house — something I have been working incredibly hard towards. The stress, anxiety, and uncertainty this has caused me have been overwhelming, and it has completely damaged my trust in Mercedes-Benz Canterbury and in your professionalism. I will not accept a simple apology — this situation must be dealt with seriously, investigated properly, and resolved immediately.I feel I have been left in a vulnerable and unfair position due to the dealership’s failure to ensure the transfer of ownership was properly completed and communicated. This is entirely unacceptable, and I need immediate written confirmation of what Mercedes-Benz Canterbury will do to rectify this situation and liaise with the appropriate parties to have my name removed from any liability.Please treat this matter as urgent. I will be submitting my defence to the County Court within the given deadline and attached the vehicle purchase invoice which includes your details. I expect Mercedes-Benz Canterbury to take full responsibility for resolving this error and preventing further damage to my name.I have attached copies of all relevant documentation for your reference, including the County Court letter, the parking charge notices, and our previous email correspondence.If I do not receive a satisfactory resolution within 14 days, I will escalate my complaint to the Motor Ombudsman and Trading Standards.I look forward to hearing from you promptly, as any further delay will only worsen the damage this has already caused.

Oliver was very helpful and knowledgeable and couldn’t do enough to help.

Speedy reply to my message and excellent follow up from the sales guy Findlay

I asked yesterday how. Much my service would be and I would like to know before I arrive at the garage this morning.This is about the 5th time I have asked lookers Canterbury to advise how much a GLE Service A i2020. 27000 miles is.Mrs S Tadman

The team and in particular Will Phillips were friendly, approachable, knowledgeable and professional in interaction

Your customer representative was top notch. Let me give it to Will.