I was left waiting on the phone for hours trying to contact Mercedes Assist UK. In the end the RAC technician gave a phone number for Mercedes Assist in Holland which answered the pone within a couple of rings so that I could arrange a replacement vehicle. This is terrible service for the UK. Lookers of Canterbury themselves had to wait upto 4 hours to get through.Once the car was in the dealership the breakdown was resolved quickly
Verified User
•
May 2, 2023
5.0/5
5.0/5
James Bean did a great job, kept me informed and made sure i knew what was happening and when. overall a great buying experience. Thank you
Verified User
•
May 1, 2023
5.0/5
5.0/5
Please would you work towards a shorter waiting time for service appointments.
Verified User
•
May 1, 2023
5.0/5
5.0/5
Outstanding service from Sean Seems. Thank you.
Verified User
•
May 1, 2023
4.0/5
4.0/5
I thought the video was informative and interesting and is a really good idea.
Verified User
•
Apr 27, 2023
5.0/5
5.0/5
No
Verified User
•
Apr 27, 2023
5.0/5
5.0/5
Good contact and interaction -
Verified User
•
Apr 26, 2023
5.0/5
5.0/5
Gentlemen was very friendly that I dealt with and complimentary about my car
Verified User
•
Apr 26, 2023
5.0/5
5.0/5
Excellent service all round and great communication.
Verified User
•
Apr 26, 2023
4.0/5
4.0/5
Thanks to steve who collected my car and delivered it back
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
I was left waiting on the phone for hours trying to contact Mercedes Assist UK. In the end the RAC technician gave a phone number for Mercedes Assist in Holland which answered the pone within a couple of rings so that I could arrange a replacement vehicle. This is terrible service for the UK. Lookers of Canterbury themselves had to wait upto 4 hours to get through.Once the car was in the dealership the breakdown was resolved quickly
Verified User
•
May 2, 2023
5.0/5
5.0/5
James Bean did a great job, kept me informed and made sure i knew what was happening and when. overall a great buying experience. Thank you
Verified User
•
May 1, 2023
5.0/5
5.0/5
Please would you work towards a shorter waiting time for service appointments.
Verified User
•
May 1, 2023
5.0/5
5.0/5
Outstanding service from Sean Seems. Thank you.
Verified User
•
May 1, 2023
4.0/5
4.0/5
I thought the video was informative and interesting and is a really good idea.
Verified User
•
Apr 27, 2023
5.0/5
5.0/5
No
Verified User
•
Apr 27, 2023
5.0/5
5.0/5
Good contact and interaction -
Verified User
•
Apr 26, 2023
5.0/5
5.0/5
Gentlemen was very friendly that I dealt with and complimentary about my car
Verified User
•
Apr 26, 2023
5.0/5
5.0/5
Excellent service all round and great communication.
Verified User
•
Apr 26, 2023
4.0/5
4.0/5
Thanks to steve who collected my car and delivered it back