The service received from Canterbury was very good, however, the booking was awful.The car was booked into Canterbury (email confirmation received) on 7th February 2023 but when I got to Canterbury they did not have me on their diary! It turns out your communications centre booked me into Eastbourne !!!! The next available time was 15th February, the day before i was due to go on a holiday. On that day the car failed its MOT because of a faulty part relating to the Adflow. This part was not available and not in the country.Consequently my vehicle was off the road for nearly 3 weeks until the part arrived.I am not impressed ! Had the vehicle been seen on the original date it could have be dealt with in good time. Also the car was still under warranty up to 7th March 2023.Also I had booked the car into the cruise car park and had to make other arrangements to get to Tilbury. As a result of that it is my intention to reclaim the cost of the car park of £154.I will be sending the paperwork to Canterbury for attention.

Our whole experience from start to finish was very positive, all the staff were so friendly and very welcoming, James Bean who dealt with us was brilliant and so knowledgeable , he kept us up to date with all the progress along the way and was extremely patient with myself to learn all about the car and how to operate all the tech within the vehicle .

Excellent service, efficient, effective and to be point

I had an excellent experience dealing with Mark. He made himself available to contact whenever I needed.

Mark was a pleasant guy to deal with not pushy at all very knowledgeableA very pleasant experience would highly recommend

I am happy with the service I received from Mercedes Canterbury. I was due to have my car back by the end of the day which was done. I did have to wait a bit longer than planned, but this could not be helped.My one criticism would be that I was not updated about the delay, and I only found out when I tried to contact them. I would have appreciated an update call, as I needed to get back to Mercedes from my workplace. However, staff were helpful and apologetic and I do understand it was a busy day, so it can be difficult to call everyone on time. Thanks to Michael for all his help.

Thank you very much for the service and customer care team for thier friendky and highly professional service.

I cant fault them always helpful im well pleased with the service they give

Sean Seeney specifically made my experience very welcoming.

James (Vikings, Canterbury) was absolutely patient and concise with what was on offer. He understood the finance and small prints to allow me to understand what I am purchasing.He also expedited the delivery of vehicle and made special efforts to ensure arrangements are made to correct any details on the vehicle he was not happy with. His attention-to-detail is very much superb, even for a used car.Being a used car, I have found a few unforeseen minor issues, but James have assured me these will be addressed when I bring the car back. He has already booked their loan car out to me.I can't ask for anymore, it is a fantastic experience at Vikings, Mill Road, Canterbury.