I still think the customer could be made to feel more valued. For example, when I had to wait for a member of the service team I was not offered any refreshments. The showroom was pretty much empty and I think it would have been good to have been asked if I wanted a drink and for one to be provided. Your competitors at Lexus do front of house much better.
Verified User
•
Mar 3, 2023
5.0/5
5.0/5
All staff friendly, courteous and efficient.Booking process easy and straight forward. Booked in on the day I wanted. Vehicle wahed and vacuumed too.
Verified User
•
Mar 1, 2023
5.0/5
5.0/5
Very good experience as always
Verified User
•
Feb 28, 2023
5.0/5
5.0/5
Amazing service.I would like to thank James bean for his excellent service.I will recommend Canterbury Mercedes to all my friends and family.
Verified User
•
Feb 28, 2023
5.0/5
5.0/5
Kevin was very helpful and answered all of my questions
Verified User
•
Feb 27, 2023
5.0/5
5.0/5
Very helpful staff
Verified User
•
Feb 24, 2023
5.0/5
5.0/5
overall it was a first class experience, all of the staff were very friendly and helpful , everything was explained to me, i waited in warm comfortable surroundings , i have no complaints at all regarding my visit,
Verified User
•
Feb 24, 2023
5.0/5
5.0/5
The staff couldn’t have been more helpful. James, Roxanne & Niall were all very knowledgeable.I would highly recommend this branch and I will certainly be dealing with James again
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
I still think the customer could be made to feel more valued. For example, when I had to wait for a member of the service team I was not offered any refreshments. The showroom was pretty much empty and I think it would have been good to have been asked if I wanted a drink and for one to be provided. Your competitors at Lexus do front of house much better.
Verified User
•
Mar 3, 2023
5.0/5
5.0/5
All staff friendly, courteous and efficient.Booking process easy and straight forward. Booked in on the day I wanted. Vehicle wahed and vacuumed too.
Verified User
•
Mar 1, 2023
5.0/5
5.0/5
Very good experience as always
Verified User
•
Feb 28, 2023
5.0/5
5.0/5
Amazing service.I would like to thank James bean for his excellent service.I will recommend Canterbury Mercedes to all my friends and family.
Verified User
•
Feb 28, 2023
5.0/5
5.0/5
Kevin was very helpful and answered all of my questions
Verified User
•
Feb 27, 2023
5.0/5
5.0/5
Very helpful staff
Verified User
•
Feb 24, 2023
5.0/5
5.0/5
overall it was a first class experience, all of the staff were very friendly and helpful , everything was explained to me, i waited in warm comfortable surroundings , i have no complaints at all regarding my visit,
Verified User
•
Feb 24, 2023
5.0/5
5.0/5
The staff couldn’t have been more helpful. James, Roxanne & Niall were all very knowledgeable.I would highly recommend this branch and I will certainly be dealing with James again