I am happy with the service I received from Mercedes Canterbury. I was due to have my car back by the end of the day which was done. I did have to wait a bit longer than planned, but this could not be helped.My one criticism would be that I was not updated about the delay, and I only found out when I tried to contact them. I would have appreciated an update call, as I needed to get back to Mercedes from my workplace. However, staff were helpful and apologetic and I do understand it was a busy day, so it can be difficult to call everyone on time. Thanks to Michael for all his help.

Thank you very much for the service and customer care team for thier friendky and highly professional service.

I cant fault them always helpful im well pleased with the service they give

Sean Seeney specifically made my experience very welcoming.

James (Vikings, Canterbury) was absolutely patient and concise with what was on offer. He understood the finance and small prints to allow me to understand what I am purchasing.He also expedited the delivery of vehicle and made special efforts to ensure arrangements are made to correct any details on the vehicle he was not happy with. His attention-to-detail is very much superb, even for a used car.Being a used car, I have found a few unforeseen minor issues, but James have assured me these will be addressed when I bring the car back. He has already booked their loan car out to me.I can't ask for anymore, it is a fantastic experience at Vikings, Mill Road, Canterbury.

Very smooth

very satisfied and staff very helpful.

I still think the customer could be made to feel more valued. For example, when I had to wait for a member of the service team I was not offered any refreshments. The showroom was pretty much empty and I think it would have been good to have been asked if I wanted a drink and for one to be provided. Your competitors at Lexus do front of house much better.

All staff friendly, courteous and efficient.Booking process easy and straight forward. Booked in on the day I wanted. Vehicle wahed and vacuumed too.

Very good experience as always