James (Vikings, Canterbury) was absolutely patient and concise with what was on offer. He understood the finance and small prints to allow me to understand what I am purchasing.He also expedited the delivery of vehicle and made special efforts to ensure arrangements are made to correct any details on the vehicle he was not happy with. His attention-to-detail is very much superb, even for a used car.Being a used car, I have found a few unforeseen minor issues, but James have assured me these will be addressed when I bring the car back. He has already booked their loan car out to me.I can't ask for anymore, it is a fantastic experience at Vikings, Mill Road, Canterbury.

Very smooth

very satisfied and staff very helpful.

I still think the customer could be made to feel more valued. For example, when I had to wait for a member of the service team I was not offered any refreshments. The showroom was pretty much empty and I think it would have been good to have been asked if I wanted a drink and for one to be provided. Your competitors at Lexus do front of house much better.

All staff friendly, courteous and efficient.Booking process easy and straight forward. Booked in on the day I wanted. Vehicle wahed and vacuumed too.

Very good experience as always

Amazing service.I would like to thank James bean for his excellent service.I will recommend Canterbury Mercedes to all my friends and family.

Kevin was very helpful and answered all of my questions

Very helpful staff

overall it was a first class experience, all of the staff were very friendly and helpful , everything was explained to me, i waited in warm comfortable surroundings , i have no complaints at all regarding my visit,