Mercedes-Benz of Canterbury
4.6/5
4.6 /5
1,092 Verified Reviews
Mill Rd, Sturry, Canterbury, Canterbury, CT2 0AB, GB
01227 714042
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,092 Verified Reviews
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5.0/5
5.0 /5
I waited in reception great coffee and fellow customers
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4.0/5
4.0 /5
Niggly issues:*At check in I asked about updating my Sat Nav card as it hasn't been update since I had the car 5 years ago. On returning to pick up the car I was told the dealership had had to contact MB to find out what type the factory fitted chip/card was. Can't this be replaced by a standard chip/card.I am still waiting to hear from the dealership 2 days on.😒*On the way home from Canterbury the Warning message came up saying that the key fob batteries needed replacing. 😒*Also failed to advise me the car was ready for collection wasting about an hour+ sitting in the showroom customer service area.😒😒I have now got to take the car back to Canterbury to do this and potentially have the Sat Nav updated. Round trip of about 40 miles and an hours drive.Otherwise, this would have been 5 stars had it been possible to sort out both issues at the time.
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5.0/5
5.0 /5
Just waiting for report out come from MBCS
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5.0/5
5.0 /5
This is our third Mercedes-Benz from the same dealer and each time we have had a great experience our recent purchase was excellent especially from Sean seeney who was very helpful he went through everything very thoroughly and was happy to answer any questions . We would like to say thank you to niall the manager of mercedes benz for his assistance in purchasing the car.
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5.0/5
5.0 /5
My only comment is it would be very nice to have ample parking. Staff are very patient and care full but it can't be easy.
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5.0/5
5.0 /5
The sound quality for the video was poor. Loud background music in workshop plus the softly spoken technician had a tendency to mumble so that some of his words were unintelligible.Everything else was great, thanks
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5.0/5
5.0 /5
Experience was so much better than I expected! Roxanne was amazing told us everything we needed to know…nothing was too much trouble!!
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4.0/5
4.0 /5
OK. A call would have been nice, to know that no extra work needed and when I can pick car up. I called the dealership to enquire at 4.30pm as not heard anything since dropping the car off at 9.00am. Also did not receive the health check video until I had to chase them up the following day.
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5.0/5
5.0 /5
no
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5.0/5
5.0 /5
Driver collected our car, he was very helpful and on time