Overall, very happy with the service and communication.Everything explained very well and answered every question I had.
Verified User
•
Jul 26, 2022
5.0/5
5.0/5
Canterbury Mercedes dealership is the best in Kent the whole team will go above and beyond to assist you and your cars needs five star I was greated by leezac whom was extremely professional polite helpful and was a breath of fresh air he is a credit to Mercedes of Canterbury as is all of the team at the Canterbury dealership had a full service done for my car and it now runs like a dream thankyou all at Canterbury for an all round experience
Verified User
•
Jul 25, 2022
5.0/5
5.0/5
Sean Seeney was a very professional salesman, very knowledgeable and friendly.
Verified User
•
Jul 24, 2022
5.0/5
5.0/5
Good experience with thanks to Roxanne who looked after us.
Verified User
•
Jul 22, 2022
5.0/5
5.0/5
Roxanne was fantastic as was Charlie. nothing was too much trouble for Roxanne
Verified User
•
Jul 22, 2022
5.0/5
5.0/5
The central booking system is poor. Twice now I have had repeated automatic reminders to book for a service after I have already arranged an appointment. This wastes my time checking to make sure you have the appointment diarised correctly.
Verified User
•
Jul 21, 2022
4.0/5
4.0/5
I just had to sign and resign a lot of versions of the finance agreement because of different mistakes.The Canterbury Mercedes dealership is not a very nice space, especially when you pop into Land Rover beforehand...
Verified User
•
Jul 20, 2022
4.0/5
4.0/5
Great service as usual, only gripe was the cost of the diagnostics - £178 is a lot when most diagnostics are plug-in to the OBD2 port with some further checks. You might want to consider off-setting some of this cost from the final bill in the way some call out charges are off-set if the quoted repair is undertaken. Other than that, as stated, great all round. 👍👍
Verified User
•
Jul 20, 2022
5.0/5
5.0/5
Pleasant, friendly service. Vehicle ready earlier than anticipated! All good.
Verified User
•
Jul 19, 2022
5.0/5
5.0/5
Sean seeney who sold me the car was very professional and pre sent me a very detailed video of the vehicle before my arrival which gave me confidence on making the trip! He was very professional and friendly with no pushy sales techniques. Richard the manager said a quick hello and was very pleasant. I was kept up to date with the process and never had to chase anything up! Thanks again !
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Overall, very happy with the service and communication.Everything explained very well and answered every question I had.
Verified User
•
Jul 26, 2022
5.0/5
5.0/5
Canterbury Mercedes dealership is the best in Kent the whole team will go above and beyond to assist you and your cars needs five star I was greated by leezac whom was extremely professional polite helpful and was a breath of fresh air he is a credit to Mercedes of Canterbury as is all of the team at the Canterbury dealership had a full service done for my car and it now runs like a dream thankyou all at Canterbury for an all round experience
Verified User
•
Jul 25, 2022
5.0/5
5.0/5
Sean Seeney was a very professional salesman, very knowledgeable and friendly.
Verified User
•
Jul 24, 2022
5.0/5
5.0/5
Good experience with thanks to Roxanne who looked after us.
Verified User
•
Jul 22, 2022
5.0/5
5.0/5
Roxanne was fantastic as was Charlie. nothing was too much trouble for Roxanne
Verified User
•
Jul 22, 2022
5.0/5
5.0/5
The central booking system is poor. Twice now I have had repeated automatic reminders to book for a service after I have already arranged an appointment. This wastes my time checking to make sure you have the appointment diarised correctly.
Verified User
•
Jul 21, 2022
4.0/5
4.0/5
I just had to sign and resign a lot of versions of the finance agreement because of different mistakes.The Canterbury Mercedes dealership is not a very nice space, especially when you pop into Land Rover beforehand...
Verified User
•
Jul 20, 2022
4.0/5
4.0/5
Great service as usual, only gripe was the cost of the diagnostics - £178 is a lot when most diagnostics are plug-in to the OBD2 port with some further checks. You might want to consider off-setting some of this cost from the final bill in the way some call out charges are off-set if the quoted repair is undertaken. Other than that, as stated, great all round. 👍👍
Verified User
•
Jul 20, 2022
5.0/5
5.0/5
Pleasant, friendly service. Vehicle ready earlier than anticipated! All good.
Verified User
•
Jul 19, 2022
5.0/5
5.0/5
Sean seeney who sold me the car was very professional and pre sent me a very detailed video of the vehicle before my arrival which gave me confidence on making the trip! He was very professional and friendly with no pushy sales techniques. Richard the manager said a quick hello and was very pleasant. I was kept up to date with the process and never had to chase anything up! Thanks again !