Dear Lookers,I am writing to follow up on my previous complaint regarding the numerous faults with the vehicle I purchased from your dealership. It has now been 13 days since I first raised these issues, and I am extremely disappointed to report that nothing has been resolved.Despite my repeated attempts to chase for updates, I have received no meaningful response. In particular, Scott has continually stalled and delayed the process, leaving me with no clarity, no progress, and no indication that my concerns are being taken seriously. I have had to chase repeatedly, yet my messages have gone unanswered.This level of service is unacceptable. I have been patient and reasonable, giving your team ample time to address the faults, but the lack of action has left me with no choice but to escalate this matter to someone higher within Lookers. My experience so far has been nothing short of horrible, and it reflects extremely poorly on the standards I expected from your organisation.I am requesting immediate escalation and a prompt response outlining how this situation will now be handled. I expect a clear plan of action without further delays.I look forward to hearing from someone with the authority to resolve this properly.

Dear Lookers,I am writing to formally raise a complaint regarding the vehicle I recently purchased from your dealership A220d Motorsport Edition. Unfortunately, my experience so far has been extremely disappointing, and the car has presented multiple faults from the moment I collected it.Shortly after taking ownership, I discovered the following issues:• Loud noise on start‑up, which is not normal for a vehicle that has supposedly undergone thorough checks.• Glove box compartment that does not close properly, indicating poor inspection or unresolved damage.• Persistent noise coming from the panoramic roof while driving, which is both distracting and concerning.• No spare tyre provided, something I would reasonably expect with the purchase unless clearly stated otherwise.• Fuel level was extremely low at collection, requiring me to fill the tank immediately. A half‑tank gesture is standard practice at many dealerships, yet none was offered.Additionally, I was told that £1,500 had been spent preparing the car, yet the condition and ongoing issues do not reflect that level of investment. Despite these faults, I was not offered any goodwill gesture, discount, or compensation—not even a token amount—which I find unacceptable given the circumstances.I purchased this vehicle in good faith, expecting it to be safe, roadworthy, and accurately represented. Instead, I have been left with a car that is clearly not up to standard.I request that you respond promptly with a clear plan to resolve these issues, including repairs, compensation, or alternative solutions. I expect this matter to be handled seriously and professionally.I honestly feel like I have been ignored, and I had to chase information and keep calling multiple times, sending emails, I have been told that everyone is busy with customers, but I am a customer !! I have also the right to speak to someone or someone can call me back ans resolve my issue.If nothing has been resolved, I will have to return the car, not necessarily get my money back but I can see another suitable replacement.I look forward to your response.Kind regards,Omar

I am raising a complaint regarding the lack of response to my previous emails. Over two weeks ago, I contacted the dealership to request written confirmation that my vehicle was supplied to me without a parcel shelf and SD card. I was asked to provide additional information, which I provided promptly.Since then, I have followed up three times over the past two weeks but have received no response from anyone. The vehicle was provided to me without these items, and I require written confirmation of this.This matter is time sensitive, as I may otherwise be charged for items that were not included with the vehicle when it was handed over to me. Despite multiple attempts to obtain this information, I have not received any communication.I require a response by the end of this week so this issue can be resolved. If the dealership is unable to provide the requested confirmation, I will need to consider escalating the matter further.

> Good afternoon i was just wondering if you have had any luck with the knocking noise on my car yet?> Kindest Regards>

Always a friendly and welcoming greeting by all of the team and always look after my needs and as a human being. My recent experience was excellent and look forward to visiting Lookers of Eastbourne again.

Having been a customer since 2014 I felt my experience could have been better had the sales person wanted to put a deal together.

So I have emailed and called asking for a condition report of a vehicle I purchased back in 2022. I was told on Monday that someone would call me back. Nothing. I emailed over this morning to ask and still no response.

Very patient and knowledgeable despite me no really knowing what I wanted

Paul Scorer was very professional and kept me up to date through the whole process.

Paul Scorer was so professional and friendly, as are all the members of staff I have come in contact with. Can’t recommend them highly enough.