Mercedes-Benz of Eastbourne
4.9/5
4.9 /5
2,298 Verified Reviews
Eastbourne Rd, Eastbourne Road, Westham, Eastbourne, BN24 5NJ, GB
01323 465382
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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2,298 Verified Reviews
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5.0/5
5.0 /5
From first greeting at reception through the whole process of booking my car in and being shown the courtesy car I couldn’t have wished for better service.
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5.0/5
5.0 /5
Very professional
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5.0/5
5.0 /5
They are helpful
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1.0/5
1.0 /5
No following whatsoever all information provides to the dealership to proceed with a purchase and part exchange and absolutely no return from them at all. I have now purchased a new BMW as they werenrhe absolute opposite and hit the sale, I even made a 2nd enquiry about a different car and was given the same little video yet not one connection was made that I was still waiting for information on thy 1st car was looking to buy!
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1.0/5
1.0 /5
A terrible experience that ended up with you losing a cash sale for a few litres of oil and a filter!!!!!
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4.0/5
4.0 /5
Good welcome and demo of cars
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3.0/5
3.0 /5
Your sales person didn’t listen, interrupted and when I asked them about my car being serviced last week but the mechanics didn’t reset the car computer - which keeps saying service due - he said he couldn’t help as there were no service people in. I would have expected him to take a note and pass it to them the next day rather than leave it for me to follow up and also being told you’re only down the road so pop in wasn’t helpful.
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1.0/5
1.0 /5
No one called me regarding the vehicle I have enquired
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2.0/5
2.0 /5
I arranged a test drive on Friday having visited on Tuesday. I found the salesman was no longer with the company nobody knew I was coming and the car I was to test was not there. The staff helped as much as they could and found me a similiar car to test.
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2.0/5
2.0 /5
The response time to the initial enquiry was great, and booked in quickly for a visit to the dealership. The experience within the dealership is what drops the. I was onsite for 1 hour 20 mins, the sales rep I was dealing with had minimal knowledge of the cars I was interested in, I was left alone for around 1 hour of my time onsite while they went to look at things with the sales manager. I was presented with pricing options that we let of no relevance to me as I had not been asked earlier how I was going to be finance my purchase. All in all I was very disappointed and have since purchased from Audi - and stepped out of a Mercedes for the fist time in 11 years!