Having been a customer since 2014 I felt my experience could have been better had the sales person wanted to put a deal together.

So I have emailed and called asking for a condition report of a vehicle I purchased back in 2022. I was told on Monday that someone would call me back. Nothing. I emailed over this morning to ask and still no response.

Very patient and knowledgeable despite me no really knowing what I wanted

Paul Scorer was very professional and kept me up to date through the whole process.

Paul Scorer was so professional and friendly, as are all the members of staff I have come in contact with. Can’t recommend them highly enough.

My service, MOT and replacement parts on 17/18 Feb 2026 was £2122.41 The engineer stated he had set the tyre pressures at 35 front,38 rear which is correct. My car was collected and returned by Mercedes. This morning when I started the car the system said check tyre pressures, I did.OSF 23 NSF 34 OSR35 OSN 37 Clearly they had not been checked.Whoever this engineer is he is not interested in his job, and it is obvious he ticks all jobs at the same time. I just hope he did not fit the new parts.Checking tyre pressures might be easy, but definitely critical. I do not expect this action when I am using Mercedes engineers. I feel let down my Mercedes Eastbourne.

PLEASE SEE LETTER ATTACHED FOR THE FULL COMPLAINT.

From first greeting at reception through the whole process of booking my car in and being shown the courtesy car I couldn’t have wished for better service.

Very satisfied with the service I received as usual

Very professional