I would like to share our sincere appreciation for Paul at Mercedes-Benz Eastbourne. From the very beginning, his kindness and genuine understanding of customer needs truly stood out. He took the time to listen, explain everything clearly, and guide us through the process with exceptional professionalism. Paul’s communication was excellent throughout — always patient, supportive, and ready to help. His approach made the entire experience smooth, comfortable, and enjoyable. Thank you Paul, for your outstanding service. I am genuinely grateful and highly recommend you to anyone looking for a trustworthy and knowledgeable representative at Mercedes-Benz Eastbourne.

7 minutes test drive for a £35000 car not good then told to return to garage also no parking available for customer parking with signs everywhere stating no parking on the road way £100 fine good way to get the customers

I have been looking for a Mercedes E Class estate and found one by searching on the Mercedes-Benz website. Unfortunately I live in the north of England and seriously considered travelling down to Eastbourne to view one that Lookers have in stock. I spoke to Ru on a couple of occasions and found him to be very helpful during our telephone conversation. I narrowed my search down to three vehicles and, as it happens, I decided to buy the first one that I saw. This was solely because it had a better specification than the one in Eastbourne and in no way does this reflect on Ru who was excellent throughout.

Too many follow up phone calls after telling previous caller that I would be back in touch. I was called at 6 pm which wasn’t an issue and told the caller I had a couple of other cars I was looking at and would get back in touch if they didn’t work out.By 9.30 am next day they were back on the phone which felt pushy and decided to go ahead with another dealership .

I sent a very specific question about a car - instead of replying I got a sales pitch, disregarding my query.

Very helpful and no pushy sales tactics

Friendly and professional sales person.

They contacted me (Ru) to say that they wanted to value my vehicle but despite my vehicle being serviced at the dealership on 20 October the salesman failed to follow this up. BMW here I come !!

Very helpful

Spoke to Darren regarding an SLK you had for sale and found him very knowledgeable and courteous.