The vehicle had a recall for the water pump but could not be completed as you didn’t have the parts. Considering that this was booked at least 1 month prior and this was arranged at booking I’m saddened that you didn’t have the parts and I have to bring the car back, wasting a day! Apart from that the dealership is really great!

The assistance and communication from the workshop to was brilliant. With a special thumbs up to Gary workshop manager. Superb people skills manager to make a horrific situation bearable. Thank you for your help.

Glad to have your support

Service Manager very helpful and proficient - initial service technician on arrival didnt seem to have much knowledge reference Mercedes Me walk ins, albeit he was very helpful and pleasant during the whole process.

It was seamless, the vehicle was picked up from my home address and delivered in an immaculate condition inside and out.

Very helpful Will at ebo

Luke Potter was excellent and very professional in the presentation for the new vehicle we had chosen and he kept us informed all the way from start to finish.This is the second new car we have bought from Mercedes-Benz at Eastbourne, and we have always found them very helpful even in the Service Department.I would thoroughly recommend this company to anyone .

This wasn't a service, it was merely fitting a dashcam

Efficient, no pressure selling of add-ons, friendly service. Very good.

When booking I was told I would have to pay a diagnostics fee of £180ish to check why parking sensors were not bleeping. I turned this down as hugely exorbitant. When I checked in I explained I had bought the car at this dealership only late December last year (2021). The check in person said this work (the parking sensor check) would be dealt with within the service. The outcome was a dealer (only) adjustment to the volume control. Excellent.