My only comment is in terms of collection of the car and delivery.I was told collection would be from 09:00 - 11:00 It was actually collected at 08:00. I didn't mind, except that I was on an appointment and was working to get back by 09:00. Luckily my appointment finished early and I was able to get the car back in time. The driver told me it is from 08:00 - Need to tell the service team as they have a different message.Also, in relation to dropping off, I wasn't told a time nor that the driver was on his way. Again, luckily, I was in else the driver would of been able to get the car past the locked gates nor collect his own car.Just better communication would be good going forward.
Verified User
•
Jul 6, 2022
5.0/5
5.0/5
Very efficient and polite staff, happy with service
Verified User
•
Jul 6, 2022
5.0/5
5.0/5
Getting part was longer than expected
Verified User
•
Jul 5, 2022
5.0/5
5.0/5
The staff at the Eastbourne bench really do go above and beyond, they do everything they can to help. They made the whole experience a pleasure and really do deserve the recognition.A massive thank you to Arran Guest, Ellie Goldsmith and Mathew Barnes.
Verified User
•
Jul 5, 2022
5.0/5
5.0/5
Brilliant customer service, even though they were up against it they completed in 3 hours including valet. Got me out of a tight spot thanks, Dexter got it sorted and was really bubbly. Couldn't ask for better
Verified User
•
Jul 4, 2022
4.0/5
4.0/5
Booked for service and MOT. Unfortunately the MOT was missed. However this was rectified and done on the same day
Verified User
•
Jul 4, 2022
5.0/5
5.0/5
I dealt with Patrick Pearce with the new purchase of my vehicle. He dealt with everything professionally and immensely quickly. He is incredibly friendly, and made the process of purchasing a vehicle less stressful. I cannot thank him enough for finding the vehicle I had wanted!
Verified User
•
Jul 4, 2022
5.0/5
5.0/5
Carl was amazing. It’s like he read my mind. I love my new car. Thank you
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
My only comment is in terms of collection of the car and delivery.I was told collection would be from 09:00 - 11:00 It was actually collected at 08:00. I didn't mind, except that I was on an appointment and was working to get back by 09:00. Luckily my appointment finished early and I was able to get the car back in time. The driver told me it is from 08:00 - Need to tell the service team as they have a different message.Also, in relation to dropping off, I wasn't told a time nor that the driver was on his way. Again, luckily, I was in else the driver would of been able to get the car past the locked gates nor collect his own car.Just better communication would be good going forward.
Verified User
•
Jul 6, 2022
5.0/5
5.0/5
Very efficient and polite staff, happy with service
Verified User
•
Jul 6, 2022
5.0/5
5.0/5
Getting part was longer than expected
Verified User
•
Jul 5, 2022
5.0/5
5.0/5
The staff at the Eastbourne bench really do go above and beyond, they do everything they can to help. They made the whole experience a pleasure and really do deserve the recognition.A massive thank you to Arran Guest, Ellie Goldsmith and Mathew Barnes.
Verified User
•
Jul 5, 2022
5.0/5
5.0/5
Brilliant customer service, even though they were up against it they completed in 3 hours including valet. Got me out of a tight spot thanks, Dexter got it sorted and was really bubbly. Couldn't ask for better
Verified User
•
Jul 4, 2022
4.0/5
4.0/5
Booked for service and MOT. Unfortunately the MOT was missed. However this was rectified and done on the same day
Verified User
•
Jul 4, 2022
5.0/5
5.0/5
I dealt with Patrick Pearce with the new purchase of my vehicle. He dealt with everything professionally and immensely quickly. He is incredibly friendly, and made the process of purchasing a vehicle less stressful. I cannot thank him enough for finding the vehicle I had wanted!
Verified User
•
Jul 4, 2022
5.0/5
5.0/5
Carl was amazing. It’s like he read my mind. I love my new car. Thank you