Great service and attention to detail

Your staff are exceptional. Darren and Matt were both very professional in their dealing with me from start to finish. Even when car arrived in showroom, the driver had a duster with him to clean any last items - which there weren’t!Additionally, as it was such a hot day, Darren got me an ice cream - simply exceptional.As this appears to be the only box to provide further feedback, I would like highlight what a complete shabbiness of arrival and exit to the MB dealership in Eastbourne. It reflects so very poorly on the Mercedes brand and Lookers business. In the immediate term, get a landscape maintenance team in to cut the roadside grass and manage it! The amount of business you must be loosing from passing traffic must be significant. Perhaps get another professional point of about what could be done to dramatically improve the view of the site. Lastly, make plans to move out or rebuild - it’s the very worst MB venue I’ve ever seen. Hope my comments enable the very professional team to be even more successful in the future without the facilities holding them back.

Overall service was very good.But had to phone the service number many times to get them to answer to authorise to work identified in addition to that request. Otherwise very satisfactory.

All completed on time in a friendly manner

From start to finish Ellie was great. The car was ready and waiting with a notice of welcome which was a lovely touch. Everything was fully explained and I had a thorough demo of the car's functionality.

Very friendly and helpful and everything went smoothly

First class service by Nick and Vince and the team at Eastbourne

Hannah served me very efficient , friendly and had an understanding of my car. Really good experience.

Hannah Blackmar & her team provided a very helpful & first class service in resolving a couple of software problems .

The Dealership was easy to find and clean and modern. The salesmen I met were helpful and friendly.