Good welcome and demo of cars

Your sales person didn’t listen, interrupted and when I asked them about my car being serviced last week but the mechanics didn’t reset the car computer - which keeps saying service due - he said he couldn’t help as there were no service people in. I would have expected him to take a note and pass it to them the next day rather than leave it for me to follow up and also being told you’re only down the road so pop in wasn’t helpful.

No one called me regarding the vehicle I have enquired

I arranged a test drive on Friday having visited on Tuesday. I found the salesman was no longer with the company nobody knew I was coming and the car I was to test was not there. The staff helped as much as they could and found me a similiar car to test.

The response time to the initial enquiry was great, and booked in quickly for a visit to the dealership. The experience within the dealership is what drops the. I was onsite for 1 hour 20 mins, the sales rep I was dealing with had minimal knowledge of the cars I was interested in, I was left alone for around 1 hour of my time onsite while they went to look at things with the sales manager. I was presented with pricing options that we let of no relevance to me as I had not been asked earlier how I was going to be finance my purchase. All in all I was very disappointed and have since purchased from Audi - and stepped out of a Mercedes for the fist time in 11 years!

Excellent service as always from Matt and Lucas - nothing is too much trouble and we are very pleased with our new (to us) car.We are always happy with our visits to Eastbourne Mercedes as all the staff are helpful and friendly!Gill and Cyril Bennett

Good morningI was delighted with the service and the customer care I received from Mercedes, on every level. Also very grateful for the courtesy car provided as I was able to carry on with my work in the community whilst my own car was being fixed. Thankyou.Mrs Tina Baitup.

Had to wait a while to be seen, despite booking appointment.

The sales people were quite helpful

I have already sent my 5 ⭐⭐⭐⭐⭐ response to the excellent service received from your team.The Old Seadog [retired].