purchased in March 2025, asked if the dealership wanted to buy the vehicle back, spoke to one of the managers and then spoke with Scott and nothing has become of the whole thing. Cust is now going to purchase an Aston Martin now and is not happy with the whole service he has received. You have now sent the cust a flyer for your deal you have.
Verified User
•
Jan 13, 2026
Input through callCustomer still waiting on his deposit back that he made towards Holding a car made 28th November rang on the 29th to cancel.Customer spoke to branch and said it would be in within 48hour still chasing.
Verified User
•
Jan 13, 2026
1.0/5
1.0/5
Ignored repeated requests to refund car deposit
Verified User
•
Jan 12, 2026
5.0/5
5.0/5
Paul was friendly and efficient
Verified User
•
Jan 12, 2026
2.0/5
2.0/5
I called twice in the last week to ask about some offers.No response
Verified User
•
Jan 9, 2026
All went as well as expected with the exception of the under car video. It's taken in a workshop so not surprisingly there is background noise which on this occasion prevented me hearing the commentary. This is somewhat magnified by the fact that I am very hard of hearing.Also a telephone message left for me was dictated at such speed that I could not properly understand the message. Again a difficulty for those of us with impaired hearing.What can you do?
Verified User
•
Jan 8, 2026
Hi, thanks for the service on Monday. I am always pleased.
Verified User
•
Jan 5, 2026
5.0/5
5.0/5
As always an excellent service and very helpful
Verified User
•
Jan 5, 2026
5.0/5
5.0/5
Fantastic cars and excellent customer service with very helpful staff
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
purchased in March 2025, asked if the dealership wanted to buy the vehicle back, spoke to one of the managers and then spoke with Scott and nothing has become of the whole thing. Cust is now going to purchase an Aston Martin now and is not happy with the whole service he has received. You have now sent the cust a flyer for your deal you have.
Verified User
•
Jan 13, 2026
Input through callCustomer still waiting on his deposit back that he made towards Holding a car made 28th November rang on the 29th to cancel.Customer spoke to branch and said it would be in within 48hour still chasing.
Verified User
•
Jan 13, 2026
1.0/5
1.0/5
Ignored repeated requests to refund car deposit
Verified User
•
Jan 12, 2026
5.0/5
5.0/5
Paul was friendly and efficient
Verified User
•
Jan 12, 2026
2.0/5
2.0/5
I called twice in the last week to ask about some offers.No response
Verified User
•
Jan 9, 2026
All went as well as expected with the exception of the under car video. It's taken in a workshop so not surprisingly there is background noise which on this occasion prevented me hearing the commentary. This is somewhat magnified by the fact that I am very hard of hearing.Also a telephone message left for me was dictated at such speed that I could not properly understand the message. Again a difficulty for those of us with impaired hearing.What can you do?
Verified User
•
Jan 8, 2026
Hi, thanks for the service on Monday. I am always pleased.
Verified User
•
Jan 5, 2026
5.0/5
5.0/5
As always an excellent service and very helpful
Verified User
•
Jan 5, 2026
5.0/5
5.0/5
Fantastic cars and excellent customer service with very helpful staff