Ru was excellent

Lucas

After a full service, and after asking the Mercedes Eastbourne representative if the "service" section in the app and car would be updated, to which he said, "yes", I find that there has been no update! Each time on opening the app, I am told that a service is becoming longer overdue, and likewise in the car. I called to report the issue, but told I have to bring the car in. Unfortunately, Eastbourne is a place I rarely visit, so this is rather irritating.

We gave just purchased a GLA and would like to highly commend Lucas - we only popped in on a trip to Eastbourne to take a look but due to his total professionalism and people centric approach we purchased through him even though we have a dealer just 10 mins away in Crawley. The handover was excellent and he made the whole experience feel good, a real asset to Mercedes. In a different note and nothing to do with him - I am flabbergasted that you charged to fill up the car with fuel - come on we spent over £40K and your company feels the right thing to do is add £40.00 in for fuel- left us feeling not special you most definitely should review that policy and BTW we didn’t charge you for the fuel we left in ours very poor show!

Ru was very welcoming and informative

Sales team did try to find a deal for me .but the best deal was keeping my current mercedes so I left it

I would like to share our sincere appreciation for Paul at Mercedes-Benz Eastbourne. From the very beginning, his kindness and genuine understanding of customer needs truly stood out. He took the time to listen, explain everything clearly, and guide us through the process with exceptional professionalism.Paul’s communication was excellent throughout — always patient, supportive, and ready to help. His approach made the entire experience smooth, comfortable, and enjoyable.Thank you Paul, for your outstanding service. I am genuinely grateful and highly recommend you to anyone looking for a trustworthy and knowledgeable representative at Mercedes-Benz Eastbourne.

7 minutes test drive for a £35000 car not good then told to return to garage also no parking available for customer parking with signs everywhere stating no parking on the road way £100 fine good way to get the customers

I have been looking for a Mercedes E Class estate and found one by searching on the Mercedes-Benz website. Unfortunately I live in the north of England and seriously considered travelling down to Eastbourne to view one that Lookers have in stock. I spoke to Ru on a couple of occasions and found him to be very helpful during our telephone conversation. I narrowed my search down to three vehicles and, as it happens, I decided to buy the first one that I saw. This was solely because it had a better specification than the one in Eastbourne and in no way does this reflect on Ru who was excellent throughout.

Too many follow up phone calls after telling previous caller that I would be back in touch.I was called at 6 pm which wasn’t an issue and told the caller I had a couple of other cars I was looking at and would get back in touch if they didn’t work out.By 9.30 am next day they were back on the phone which felt pushy and decided to go ahead with another dealership .