HiJust the best car service I have ever had , always prompt, polite and personalTime you bought some more of my lovely Jute bagsRegardsTony

Staff were really friendly, informative and helpful.

Excellant service, Chris Jones looked after very well and deserves a salary increase kind regards Tony Osborne KN05PTYSent from my iPhone

Website easy to look at

Ru was excellent

Lucas

After a full service, and after asking the Mercedes Eastbourne representative if the "service" section in the app and car would be updated, to which he said, "yes", I find that there has been no update! Each time on opening the app, I am told that a service is becoming longer overdue, and likewise in the car. I called to report the issue, but told I have to bring the car in. Unfortunately, Eastbourne is a place I rarely visit, so this is rather irritating.

We gave just purchased a GLA and would like to highly commend Lucas - we only popped in on a trip to Eastbourne to take a look but due to his total professionalism and people centric approach we purchased through him even though we have a dealer just 10 mins away in Crawley. The handover was excellent and he made the whole experience feel good, a real asset to Mercedes. In a different note and nothing to do with him - I am flabbergasted that you charged to fill up the car with fuel - come on we spent over £40K and your company feels the right thing to do is add £40.00 in for fuel- left us feeling not special you most definitely should review that policy and BTW we didn’t charge you for the fuel we left in ours very poor show!

Ru was very welcoming and informative

Sales team did try to find a deal for me .but the best deal was keeping my current mercedes so I left it