highly professional dan diamond

very pleasant and professional.

Was treated professionally and the communication with us was great.

great service

Generall Manager Brian Satter, along with Sales Representative Michele Goff, were incredible, especially the attention to detail when I ordered the car.

even though i had an appointment with a loaner i was made to wait 1 hour while they sorted out whether my tire would be covered by insurance or not before putting me in a loaner. since i am immunocommpromised i didn't want to sit with unmasked people for any longer than necessary. if the insurance wasn't sorted out i would have paid for the tire just like the last one. however i was amazed at the change of behavior once mercedes confirmed the error in the system. then the service people were so accommodating.

as usual the service team goes out of their way to make sure you are completely satisfied with your visit. pat is a great service advisor

the necessary repairs were carried out quickly. i was kept informed of all the progress being made.

made the appt. driver picked up my car in a timely fashion. svc a completed and mechanic made recommendations for 3 things to do soonest. got those taken care of and car was delivered back to me within 1 day. loaner car was helpful, new model , low mileage. all in all , good service. only negative is mercedes has expensive maintenance but have no choice if i want to keep car in top condition.

wonderful customer service. brian and doug were fantastic! very informative!