Very helpful consultant in a relaxed atmosphere

Justin was so very helpful with excellent response times

The salesman was polite, interested in assisting me and knowledgeable about the vehicles

Helpful salesman and very responsive to any enquiries. I had a test driven found out everything I needed to know

Scott was knowledgeable and friendly.

I visited for a waiting service. My keys were taken, and I was not offered a drink, shown to a seat etc. I then spent around 10 minutes walking around the showroom before anyone displayed any attention towards me. The salesman who eventually sat with me to look at upgrade options for my car was distracted, and left me sat waiting, again for around 10 minutes. He then got my name wrong. Following the interaction, I emailed the salesman with a follow up query and received no response, or acknowledgement of my email. The overall experience would put me off choosing to buy a new vehicle from this showroom. The technician that explained the service of my vehicle was helpful and informative.

In the end i dealt with Lookers Brighton where Matt Bray found the car we wanted

Good communications with the sales person who clearly had great knowledge and answered all my questions.

Average customer service. No willingness to do a deal.

Experience was average. Wasn’t offered a drink. Other showrooms do this first thing. Seems like Mercedes don’t want to deal with people but just as numbers.