I am writing about my car which I bought from Mercedes Gatwick in May of last year, I collected it on 25 May 2025.The MOT history of 13 February 2025 shows that the rear brake pads were wearing thin and the rear break discs were worn.Another MOT was done on 22 May, I assume this was done again because I had bought the car which didn’t show these advisories. I was advised that the brake pads had been changed.In November of last year, I took the car to change the battery (which had died and had to be replaced under warranty) and they did a vehicle health check which showed that the break discs needed to be changed. When I collected my car, I queried this and was told someone would look into this and would call me back. No one called.I did the MOT and service on 15 May of this year and the vehicle check again showed that I need to change the break discs.You would have seen that I did less than 3000 miles in a year as I don’t often use the car. The break discs were something that should have been addressed before I was given the car and I don’t think I should be expected to pay for this when it wasn’t caused by me, it was reflected in the MOT in February. Further, I haven’t used the car much and it was a pre-existing issue which I noted immediately last year but no one called me to discuss.I bought the car from the dealership as I trusted everything will be fine.Please confirm as soon as possible that you’ll change the break discs free of charge as this was something that occurred prior to me buying the car and that it should have been rectified.I look forward to a prompt response.

Good afternoonPlease find below a new complaint for your review.NOTE: The repairer must complete all fields highlighted in yellow.Complaint & Repair Record TemplateComplaint raised by Premia Solutions Limited (CR@premiasolutions.com)Date raised 01-May-2026Customer name Mrs Lesley WardCustomer email address Misswardno1@aol.comCustomer phone number 07970017235Vehicle registration W80LESClaim reference CL/78/435092CP reference CP020913Complaint summary ph called and said wish to notify us that she is not happy with the repair carried out by our repairer ph said when they returned the car the car wasn't cleaned up properly ,and ph also said the repair carried out on the wheels ,basically the edge of the wheels the silver rim are sharp and it should be smooth as compare with the other two alloys ph also said she is not happy about this as also have picked up the car yesterday only . ph preferred not to be instructed them again as she is not happy with the repair carried out Please if you can have a look and update the ph as well . ThanksDate(s) and time(s) of visitRelevant information – clear factsRequired action by repairer Please contact customer for further information / images and arrange rectificationRepair method for a satisfactory rectificationRepairer commentsRectification date booked (specify date)All technical reports attached Yes / NoCompensation requiredCompensation amountAgreed with compensation Yes / NoPhotos of completed repair attached Yes / NoImages pre-repair attached Yes / NoSigned satisfaction form attached Yes / NoSigned conditional acceptance form attached (if relevant) Yes / NoHave a good weekend!Kind Regards

Dear Sir /Madam.This is a complaint regarding the purchase of a c200 sport saloon from with license plate LJ68 VNM bought recently, from Gatwick Mercedes.I would firstly like to praise the efforts of Pritesh, the salesperson of the garage. He was professional and hospitable, I can't fault him in any way. The people doing checks on the car however clearly made some errors. After only using the car a few times, I travelled to Newcastle upon Tyne and could soon hear a noise in the car and had to get it inspected in the Newcastle Mercedesgarage . Upon inspection it was noted that 3 of the Types were not road worthy also they found a fault with a part.I was left waiting in the showroom for over 8 hours and I had to leave the car on Thursday until Monday. You agreed to cover the cost ofthe repair, however I feel this was very disappointing for mercedes. It delayed my plans and could have potentially be dangerous. Tyre issues are serious and can result in penalty points and a fine. This incident was emotionally and financially upsetting for me. I do hopethat you would follow up on what happened here and prevent this happening to anyone else in the future.Thank you,Haley Ardabiii

AfternoonMichael has called again chasing his refund as they have still not received it and no contact has been made with them either.Can this be looked into ASAP and the customer contacted to advise of refund status.RegardsMorningCustomer has called as still awaiting refund from parts department for incorrect spark plugs that were supplied and then returned, 8 in total and was back end of January or 12th Feb and payment was taken over the phone.Can this be looked into, chased and customer contacted to provide timescale for refund.Regards

I have been told by Enterprise (Leeds Bradford Airport) that the car they have currently lent me is now being billed to myself.As you know you (MB GATWICK) previously failed to cover the (‘on contract/ 1 Link’?) cost and I was charged £918.78 p (that was finally reimbursed).You (MB Gatwick have had my car now for over 8 weeks and I have had no contact from MB Gatwick for 3 weeks (a phone call to say you are awaiting a battery) now and assume my car is still unfit to drive - so I need a car!!Please contact Enterprise Leeds Bradford Airport and stop.I look forward to receiving your response.Steve Jones

Dear Mercedes-Benz UK Customer Services,I am writing to formally raise a complaint regarding above subjected vehicle purchased on 21/04/2026 under the Mercedes-Benz Approved Used scheme from Mercedes-Benz of Gatwick (Lookers Motor Group).The vehicle Mercedes Benz GLC 300d (GV71FHX / MM21ONE) suffered a major engine failure in Germany on 16/04/2026, just two days into my holiday. As a result, I have been stranded abroad for several days, forced to cancel my holiday, and have incurred significant financial losses and mental stress.Despite numerous attempts to obtain assistance, I have been refused support by Mercedes roadside assistance due to the vehicle not having valid Mobilo cover. I have since been informed that this is because the last two services were not carried out within the Mercedes-Benz network.This was never disclosed to me at the point of sale. I was clearly led to believe that:• The vehicle had full Mercedes-Benz service history• The vehicle came with Mercedes-Benz warranty and roadside support including EUAdditionally, I have now discovered that the warranty provided is not a direct Mercedes-Benz warranty but through a third party, which is materially different from what I reasonably expected under the Approved Used scheme.This situation has left me stranded in a foreign country without support, which is unacceptable for a vehicle sold under the Mercedes-Benz Approved Used programme.I am now requesting:1. Immediate assistance in arranging repatriation of the vehicle to the UK2. Intervention with the supplying dealership to resolve this matter urgently3. A full investigation into the sale of this vehicle under the Approved Used scheme4. Compensation for the financial losses and disruption causedI would appreciate your urgent attention to this matter, as it is time-sensitive and continues to cause financial and personal impact.Kind regards,Shahid Lone

Dear Complaints departmentYou Gatwick branch has had my car for months for repairs and I have still have no idea what is happening with it - the customer service is terrible - I have been told you have the parts - then you don’t have the parts on a few occasions and I still don’t know what specific part you are waiting for. They say they will email and then don’t - please see email trail below.I honestly don’t know what to do to get the car repaired. Every day is costing me money. This is an expensive new car so the parts should be available and I just do not understand what is happenomgI look forward to hearing from youSofia Khan

I have tried to contact the parts department twice - each time the phone rings repeatedly without answer then is cut off. I have tried to send an enquiry twice but each time pressing 'send' comes back with "Ooops - something went wrong at our end". Please retry". Retrying opens the form again with all typed data removed. Very frustrating.

To whom it may concern at Lookers Vehicle ComplaintsPlease find attached formal rejection notice under the Consumer Rights Act 2015 in relation to vehicle WD68 ZF0 sold by Mercedes-Benz of Gatwick, 78 Gatwick Road, Crawley, West Sussex, RH10 9AW.Notice will also be provided via recorded delivery post. Additional history can be found on this email chain, which also clearly states that Lookers Gatwick have been fully aware of the issues and the history.I look forward to hearing from you.Yours faithfullyKieren StanleyThe Master BuildersBroomehall RoadDorkingRH5 6HP(address at time of purchase 8 Stanley Close, Coulsdon, CR5 2LN)

Hi John,I am writing to formally raise a complaint regarding a vehicle I purchased from your Mercedes-Benz Gatwick dealership approximately 6–7 months ago.At the time of purchase, I specifically asked Michael whether the vehicle had sustained any exterior damage or had been involved in any prior accidents. I was clearly assured that it had not, and I relied on this when making my decision to proceed with the purchase.However, I have recently identified significant issues with the vehicle’s paintwork, including scuffs, spray marks, and extensive polishing damage that appears to have burnt the paint. The only time the vehicle has undergone polishing was while it was in your dealership’s possession for an extended period of nearly one month. I am most certain that these defects were apparent and known prior to sale and after sale, yet they were not disclosed.These issues have only become visible in direct sunlight over the past few days. As discussed on the phone, the previously dull weather conditions made it difficult to identify the true condition of the paintwork. I have attached photographic evidence demonstrating the condition of the vehicle in both low light and direct sunlight, including timestamps.To further assess the issue, I arranged an independent inspection by a professional bodywork specialist. This inspection identified clear evidence of prior damage and repair work, including resprayed panels, resprayed rear bumper, and filler on the driver’s door, as well as a respray. This confirms that the vehicle has undergone significant exterior repairs, directly contradicting the assurances provided at the point of sale, all of which has cost me both time and money in doing so.Given the above, the vehicle has been misrepresented and, therefore, mis-sold. This is not compliant with the Consumer Rights Act 2015, which requires goods to be as described, of satisfactory quality, and fit for purpose. It also raises concerns regarding potential breaches of Trading Standards regulations relating to misleading sales practices.In light of this, I request a full refund of the purchase price. Alternatively, I would consider a like-for-like replacement vehicle of equivalent specification and mileage, in a condition consistent with the representations originally made.Please confirm in writing within 7 days of receipt of this email how you intend to resolve this matter.If this issue is not resolved promptly and satisfactorily, I will escalate the matter without further notice. This will include reporting the issue to Trading Standards, seeking legal advice, and pursuing all available remedies to recover my losses.I trust you will treat this matter with the seriousness it warrants, and I look forward to your prompt response.Regards,Mustafa Coskun