Mercedes-Benz of Gatwick
4.8/5
4.8 /5
2,176 Verified Reviews
78 Gatwick Rd, Crawley, Crawley, RH10 9AW, GB
01293 590132
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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2,176 Verified Reviews
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4.0/5
4.0 /5
Wanted to buy this 74 registered m, white, A class Merc. I think if the sales team was a bit more flexible, I would have bought this car. They were quite rigid.
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1.0/5
1.0 /5
Got free servicing when bought the car now saying I have to pay for it, zero integrity
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5.0/5
5.0 /5
Helpful and professional-welcome desk and quickly offered coffee a great touch
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5.0/5
5.0 /5
Very helpful staff, friendly and courteous.
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5.0/5
5.0 /5
I didn't purchase and your sales were great not pushy. I haven't purchased anything currently.
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1.0/5
1.0 /5
We were contacted by Mercedes Crawley three times in 24hrs to confirm the appointment for a test drive but once we had already traveled to Crawley to test drive the car I was called to say the car wasn’t with them at the dealership. This wasted an afternoon of our time and the rep from Mercedes didn’t even really apologize for the issue, he just offered another day.
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5.0/5
5.0 /5
Justin was really informative, laid out all the options very clearly, and gave an overall great experience.
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3.0/5
3.0 /5
I was contacted too many times and felt pressured into making a decision.
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2.0/5
2.0 /5
video of the car a request for a deposit then the priced was cahbged from the advertised price strange way tod eal with a potentil lead on £140k car
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1.0/5
1.0 /5
I was looking to buy on that day, however once we were passed to the salesman- he was distracted, seemed to want to get rid of us and the experience was painful. I asked to know more about each model before I decided which I would like to buy/test drive but instead he was fixated on the base model I originally showed as the one that brought me to the dealership. In reality with the price I spent at BMW later that day, he could’ve upsold me 2/3 models. Also left alone for long periods of time for no real reason. I did leave very caffeinated because every 5 minutes I was being asked if I wanted a coffee - I’d have rather heard more about the cars than the coffee machine! There was no way I would buy a car from your showroom, what should be an exciting experience was flat, uncomfortable and left me feeling dejected. Walked into BMW and had the opposite experience so bought on the spot