I didn't purchase and your sales were great not pushy. I haven't purchased anything currently.

We were contacted by Mercedes Crawley three times in 24hrs to confirm the appointment for a test drive but once we had already traveled to Crawley to test drive the car I was called to say the car wasn’t with them at the dealership. This wasted an afternoon of our time and the rep from Mercedes didn’t even really apologize for the issue, he just offered another day.

Justin was really informative, laid out all the options very clearly, and gave an overall great experience.

I was contacted too many times and felt pressured into making a decision.

I have been a customer for over 20 years and booked SL350 (123 JAC) in for its annual service and MOT - The car belongs to my wife .The car has always been maintained by Gatwick and therefore should be on your system with full history intact

video of the car a request for a deposit then the priced was cahbged from the advertised price strange way tod eal with a potentil lead on £140k car

I have a service plan with MBUK. Today I had an MOT. The team told me that my car has failed because of one of the rear seat built not working. The team told me that O have to pay £462 to fix it. When I took mu car home, pressed the button of the seat built and it worked very well. I called the service team in Gatwick and the one who discuss it with me was very rude and didn’t want to admit their fault and not even say sorry!! Who will compensate me for my tiR and my husband time, we both doctors and had to take time off work to do this MOT and for no reason we have to do another booking and spend time again driving the car 10 miles in each direction means total of 40 miles for two cars to allow my husband to pick me from the MB Gatwick! The team member who was discussing my cases beside being very rude, he told me that he will let the booking team contact me to do another booking and he didn’t do that for some reason. We used to expect good treatment and management of the clients problems from MBUK but this time the management of the issue is completely unacceptable !!

I was looking to buy on that day, however once we were passed to the salesman- he was distracted, seemed to want to get rid of us and the experience was painful. I asked to know more about each model before I decided which I would like to buy/test drive but instead he was fixated on the base model I originally showed as the one that brought me to the dealership. In reality with the price I spent at BMW later that day, he could’ve upsold me 2/3 models. Also left alone for long periods of time for no real reason. I did leave very caffeinated because every 5 minutes I was being asked if I wanted a coffee - I’d have rather heard more about the cars than the coffee machine! There was no way I would buy a car from your showroom, what should be an exciting experience was flat, uncomfortable and left me feeling dejected. Walked into BMW and had the opposite experience so bought on the spot

First class in all aspects

Dear Sir / MadameMy car KT67HFM was taken to Mercedes Benz of Gatwick on the 19th December for usual servicing.The next morning whilst sitting in the car waiting for the tyres to be replaced the rear view mirror dislodged and fell out.This was very strange and I tried to put it back in but it could not go back in .In fact it was broken and glued back as there was fresh glue.I went to three different Garages on the 19th to have this fixed however the first Garage the boss was not in so they could not do anything about it.At the second garage it was closed.The third one they looked at it and stated that they could not do anything as its not there speciality.I called MB of Gatwick to report this.As of now no one has gotten back to me to repair the damage.I had to take the mirror out as it was hanging on a piece of wire and making driving unsafe.This has cost me time and money.As I had to work but spent a portion of my time driving around looking to get this fixed ,when I work I get paid if I dont work I do not get paid.I need the mirror fixed and financial reimbursement of my time please.Many thanksArlena Ruben