This a difficult one because I have been thoroughly content with your service and I have rather put off composing this email.When your representative called me and advised that the MOT was fine he also advised me that the reversing light cluster “had a crack”. On the car’s return the crack was very odd; there was no damage to the surrounding paint/bodywork, it was as though the cluster had been hit with an object or driven into an object.My difficulty is that two days before the MOT I had the car washed and there was no damage. The car then spent the next two days in my driveway until it was driven off by your driver, who I have come to know and trust. I don’t imagine for a moment that there will be anything other than a denial that anything happened to the car when in your care but perhaps you would make enquiry. All rather disappointing.While writing I should mention that the car has suddenly started to drop oil and I will have to book the car in for whatever may be needed. Perhaps you could phone me with some possible dates.

I don't know how the rest of the Gatwick team is but the parts department is what concerns me. I'll try to keep it short.all started when i asked over the phone for a qoute on a timing chain kit rockers and lifters and other parts for a mercedes e220. i received a quote on email. informed the customer and then I've waited for the customer approval.a few weeks later the customer decided to go ahead with all the parts and more.at this point i came back to emails and replied to the quote i received first time. asking for a new quote for the same parts and some more.the parts department guys have sent me a new quote on which i replied back to order all the parts.a few days later i received 3 boxes of parts for wich i have paid in full over 2k.On the 17th of November, 3 weeks later the car came in to have the parts replaced. same day i checked all the parts and realised there were a few missing like water pump and a few gaskets.I've called mercedes parts and told them about the missing parts and they said they can't do anything about it. I said fine, that's on me, i should've checked the parts when they were delivered. at the same time after comparing the old parts to the new one, some of the new parts supplied were slightly different, i assumed they are superceeded parts or something like that, but then one of the timing chain guides would fit at all. same day ive ordered more parts over the phone, hoping to pick them up the following day.Second day, the 18th I've decided to go at mercedes in person to try and fix this misunderstanding.after checking the part list with the parts guy we both realised I've been given parts for a different vehicle, one that i have never seen or heard of before. that's the reason why the parts were different. some of the parts i haven't ordered, like the front main oil seal, they refused to refound the amount. only given me a refound for a few parts.the answer to any questions was either i don't know or i can't do anything about it.when the part orderd the day before were brought to me ive decided to check them first and guess what, there were parts missing from the box. i received the same answer, i don't know what happened.there was a part that needed removing from the invoice so the parts guy done some math and removed the price of the part without the vat out of the total including vat...after i mentioned him the mistake he's made he said yes I'm right and he'll refound the difference. I'm still waiting for the refound after 4 days from the payment.same time ive asked for the rest of the parts that i needed to finish the job to be delivered next day and he confirmed that i will get them on Wednesday the 19th. parts that showed in stock on the quote paper i was shown.On the 19th, around 2 pm, after haven't received the parts I've decided to give them a call.whoever answered me didn't seem to know what i was talking about untill i gave him the part number from the quote and then he said " im the guy who ordered parts 8 months ago" and i will get the part next day. obviously they haven't ordered them or didn't wanted to sell me the parts. at that point i call them useless and said i will get the parts from somewhere else.so.I've had parts ordered for a differenti paid for parts that were missing from the boxi paid for parts that i haven't asked for and wrong parts delivered. and refused to give a refundi got stolen on bad math by the parts guy, and lied about refounding the difference.ive been lied about parts being delivered the second day.ive been told i don't know what I'm doing when it's all writen on emails.YES everything that i have said is backed up by emails, quotes and invoices and payments.and still the part guys said i don't know what I'm doing.great job mercedes!!!

Didn’t want to leave google or trust pilot review.You should know I was VERY UNHAPPY when my GLA (K88 CTS) was reported to have 2 tyres showing canvas and then returned to me without speaking to me first.Very poor service!I would like some response to this.

I visited for a waiting service. My keys were taken, and I was not offered a drink, shown to a seat etc. I then spent around 10 minutes walking around the showroom before anyone displayed any attention towards me. The salesman who eventually sat with me to look at upgrade options for my car was distracted, and left me sat waiting, again for around 10 minutes. He then got my name wrong. Following the interaction, I emailed the salesman with a follow up query and received no response, or acknowledgement of my email. The overall experience would put me off choosing to buy a new vehicle from this showroom.The technician that explained the service of my vehicle was helpful and informative.

In the end i dealt with Lookers Brighton where Matt Bray found the car we wanted

Good communications with the sales person who clearly had great knowledge and answered all my questions.

Average customer service. No willingness to do a deal.

Over the last 2 years I have increasingly found the customer service has deteriorated particulary around communication and responsiveness. Whether that be around services or re-financing. It is really disappointing when the level of investment in vehicles is not inconsiderable and when I have been used to excellent service. Most recently I have tried to get an appointment to discuss re-financing and have felt 'fobbed off' with a promise of an email with the key information. While it's only been 2-3 working days I know from the past that the information is not complex to send as it can be done within minutes when I'm in the showroom.

Hi Mercedes,I am just wanting to log a complaintregarding my recent service.I was advised that the car required 2 New Front TyresUpon having the New Front Tyres replaced.I was informed that the whole front end re- Tracking and Camberwas to blame for the wear of 2 tyres with 5.5 mmof useable tread available.So regarding this issue it would be more acceptableif the service department would provide a detailedInspection of the problem, not try to Sell New Tyres.The Tracking was out at 5.5. and the Camber setting isToeing Out still needs to be rectified.Which I feel would not be rectified correctly,as the service department was only interested in sellingrather than correcting the issue.K.R.R.EBBS

Experience was average. Wasn’t offered a drink. Other showrooms do this first thing.Seems like Mercedes don’t want to deal with people but just as numbers.