Dear Manager,Ref: Car Reg: KX73 VYBI’m reaching out regarding my EQS450, which developed a red brake system warning and malfunction alert immediately after the B6 service performed by your dealership. I had no issues prior to the appointment.The vehicle had to be returned multiple times, causing significant stress, delays, and loss of income while I was unable to use it. Despite repairs taking few days, I was told that the issue was “not related to the service,” which is difficult to accept given the timing and the fact that the problem did not exist beforehand and brake fluid was replaced for the first ever time at Mercedes Gatwick . The previous very first service was also done in the same dealership.The MB roadside technician attended the car and had different view about the problem after inspection and diagnostics. He found brake fluid level was at minimum, and faulty sensor or brake switch and found no leaks. He did top up the brake fluid.I was told there was some "wiring issues and job is done and dusted."The whole experience was not great as I had to visit on Saturday, then on Monday and then on Wednesday. I had to wait literally whole day to arrange a replacement vehicle through Mb roadside assistance and had to make many phone calls and used Uber to go back home to pick kids up from school and then took another Uber to collect replacement car from LCH at Mercedes Gatwick at around 1830 because I had to travel to attend conference the very next day in Liverpool and needed a car.I have left my honest feedback on google and Trustpilot as I feel it is to help improving the service level for customers .For transparency, I would like:1. A written explanation of what was found and repaired2. Confirmation of whether the issue is considered connected to the service3. Goodwill compensation for the inconvenience, repeat visits, and loss of income.I trust Mercedes’ commitment to customer care and look forward to resolving this matter professionally.I look forward to hearing from you and happy to talk to if you require further information. Please let me know the time an date so I could book in my calendar to ensure I do not miss the call.Thank you.Kind RegardsNaeem ShadTel: 07792767951

Dear Customer FeedbackScott Chappell was very good and new in all aspects of the sale and car. He gets 10/10I was disappointed at the presentation of the car when it was collected. It was generally clean but defiantly hadn't been valeted. IE Dirt and rubbish under seats, dirt on console and dash, dirt on chrome and side steps.The repair to the damaged bumper was also a bit of a disaster but sorted at the third attempt.RegardsChris

Brilliant service plus nice coffee regards ray cumpper

Dear Sir/Madam,I am writing to raise a formal complaint regarding the Mercedes GLC (registration FM19 CEX) purchased from your Gatwick branch on 27 January 2025 for £24,485. I am also formally rejecting the vehicle under the Consumer Rights Act 2015 due to serious faults present since purchase, misrepresentation regarding vehicle condition and service history, and failure by your dealership to act with reasonable care and skill.Timeline of Issues• 22 February 2025: I reported a strong fuel/gas smell inside the vehicle — a serious safety risk. I received no response from the salesperson until much later, when I learned he had left.• Repeated calls to the branch were ignored, cut off, or unreturned.• We later discovered the vehicle has partial service history, despite being told it had full service history — a clear misrepresentation.• My uncle serviced the vehicle in September, uncovering a fuel leak.• On attending the dealership again in September, we were advised the vehicle would be inspected on October 29th 2025 free of charge and covered under warranty, including a courtesy car.• After inspection, we were told:o The fuel leak is due to a faulty petrol sealo The start/stop system has never worked since purchase and requires a new batteryo We were suddenly handed a £773.64 bill to fix the problems which we refused as we should not be responsible to cover the costs for your issue. Then £250 for diagnostics — costs never communicated in advanceI refused payment as this contradicts what we were told and the fault existed from the start.Legal PositionUnder the Consumer Rights Act 2015:• A vehicle must be of satisfactory quality, fit for purpose, and as described• Faults present from delivery place repair responsibility on the dealer• Misrepresentation of service history is a breach of contract• Safety-critical faults such as a fuel leak render the car unfit for purpose and unsafeI am also 20 weeks pregnant, and the petrol fumes pose a serious health risk to myself and my family. Continuing to drive this vehicle is unsafe.Resolution RequestedDue to the above, I am formally requesting:✅ Return of the vehicle and cancellation of the finance agreement✅ Full refund of all amounts paid to date✅ Written confirmation that no diagnostic or inspection fees will be chargedWe have lost confidence in the vehicle and your dealership’s ability to resolve serious safety faults fairly and lawfully.Next StepsIf this matter is not resolved within 14 days, I will escalate to:• The Motor Ombudsman• Mercedes-Benz UK• Trading Standards• My finance provider (as they are jointly liable under the Consumer Credit Act 1974)• Legal representation if requiredI expect written confirmation within 14 days of receiving this letter.Yours sincerely,Ellen GearyVehicle: Mercedes GLCRegistration: FM19 CEXPurchase Price: £24,485Finance Outstanding: £22372.34elliegeary@yahoo.co.uk077991310862 Bignor CloseRH125JQ

Dear Mercedes-Benz Customer Services,I have been bringing my car to Mercedes-Benz for regular servicing over the past few years and am a Service Care Plan holder. As such, I expect a consistently high standard of service and customer care. Unfortunately, the experience I received on 30th October 2025 fell significantly short of these expectations, both in terms of communication and service quality.I have genuine concerns regarding the quality of the service carried out on my vehicle.Specifically, very limited information was provided about the service itself. Normally, I receive a video and a detailed report upon completion—neither of which were supplied on this occasion. I requested these via email and was dismissed without explanation. I asked again at the time of collection, but was told they were unavailable. The following day, I was informed that the PDF report and video had been sent. I did receive the PDF, but no video was included. Upon further follow-up, I was told there had been “technical issues with the videos yesterday and I do not have one for your vehicle.”Even more concerning is that my car failed its MOT due to two tyres, yet this critical issue was not mentioned anywhere in the service report. This omission raises serious questions about the transparency of the service provided.Yours sincerely,Gurvinder Kalyan

I have been bringing my car to Mercedes-Benz for regular servicing over the past few years and am a Service Care Plan holder. As such, I expect a consistently high standard of service and customer care. Unfortunately, the experience I received on 30th October 2025 fell significantly short of these expectations, both in terms of communication and service quality.I have genuine concerns regarding the quality of the service carried out on my vehicle.Specifically, very limited information was provided about the service itself. Normally, I receive a video and a detailed report upon completion—neither of which were supplied on this occasion. I requested these via email and was dismissed without explanation. I asked again at the time of collection but was told they were unavailable. The following day, I was informed that the PDF report and video had been sent. I did receive the PDF, but no video was included. Upon further follow-up, I was told there had been “technical issues with the videos yesterday and I do not have one for your vehicle.”Even more concerning is that my car failed its MOT due to two tyres, yet this critical issue was not mentioned anywhere in the service report. This omission raises serious questions about the thoroughness and transparency of the service provided.

You promised a test drive and after multiple attempts you failed and left me with no info and unable to buy a car from you

Great service

HiI have had a service contract with Mercedes over the years and as routine I bring my car in for a service and MOT. Last services and MOT was in June.I have just received a letter from the DVLA stating that my cars MOT ran out in June. Having spoke to you team at Crawley, they informed me that the MoT must have been forgotten at the time the car came in for service. I have now been driving my car unknowingly illegally for months.Your staff then proceeded to tell me they cannot get my car in until November to do an MOT and I have to find other alternatives. This is a service that I have already paid for so this is wholly unacceptable - I am now without a car going into a very busy work period and am severely inconvenienced.This failure in meeting the service contact is your fault and I expect you to pick up my car and get the MOT asap and leave me with a courtesy car.Please come back to me asapHari Ghotra--------------------------07801966581HariGhotra.co.uk

Very good service and good product knowledge