Good thank you

Fantastic as usual ! Ronnie .excellent , and Martin the tyres first class plus James and Paul , all a rarity these days !!

I was told the car came with a Mercedes main dealer history and will come with approved used 1 year Mercedes Warranty on that basis I made an appointment and drove long way to see car upon arrival the service history was confirmed. When I return from test drive and wanting to buy I was told it did not have a main dealer history and warranty was 3 months ?..Perjury is not the way to sell cars . Also sales manger would not stand by 1 year warranty. Having being offered ?.

Poor salesman experience. Did not listen to ,or understand my needs.Vehicle poorly presented and not cleaned.

Very helpful advice from the sales rep and information on the EQB and future card coming from Mercedes

To whom it may concern,My name is Mr Chiemeka Ibe. I bought an A Class A35 with registration M888TBE from your company on the 3/12/2025 and collected it on the 5/12/2025. Upon collection, I noticed a few issues like car dashboard going blank during driving, excess scratches on the bodywork and condensation inside the headlamps. Even though these issues are enough for car refusal, and refund of my deposit, I liased with mercedes lookers gatwick to get them fixed. They fixed the dashboard, corrected most of the car bodywork paint, and explained to me that the condensation in the headlamp takes longer to clear due to the nature of the headlamp, hence why they won't be replacing it. I also asked for a tyre repair kit which was not in the car when I bought it. Mercedes lookers provided me with an after market kit ( not mercedes kit because it would not fit the space underneath the boot made for it's storage). This I accepted because I did not want to be that customer that is too hard to please. The holding refundable deposit which I paid soo I can come and view the car before purchase took soo long to be refunded to me due to the incompetence of your sales team. I asked for this refund on the 3/12/2025 when I signed the papers and got it on the 18/12/2025 (16days). This was supposed to take 3 to 5 working days. I bought an extra warranty on the car which frankly I did not need but was pushed to get, so I asked for the cancellation of the warranty and my money back. One of the member of your team processed this and said it should be in my account lastest yesterday. He even told me that it has all been signed off, He will find out what's going on from the accounts team and get back to me. I have not heard any feedback from him till now. As I am writing to you, I have not received that refund yet. Well, today being the 23/12/2025 as I was driving back home around 1am from work, a tyre pressure warning light emerged saying I have a missing sensor on the front passenger side tyre. After inspection and even putting more air in the tyre to see whether the sensor will pick up any pressure, it still did not come on. This is another issue that warrants refusal of the vehicle. Unfortunately this vehicle has not met the standard to which I can safely operate it without worry, secondly, the service at lookers gatwick has been nothing short of terrible. I'm hereby acting on the Consumer rights act of 2015 by which I will be returning this vehicle within 30 days of purchase and getting a full refund. The vehicle isn't fit for purpose and your teams service has been insufficient. Looking forward to your reply on how best to proceed with the return process. Picture of the warning light is attached

paid £349 on the 18-12 cust has still not received this back after being told he would.

Scott was excellent and very patient whilst we discussed options. We were early on in our enquiry process as I’m awaiting a vehicle rejection request on our current non-Mercedes. We’re still waiting a decision which is why we’ve hauled enquiries at this stage

I bought my car LJ19YFY in Aug 2025 form Lookers at Gatwick Mercedes dealership. I was assured that there is a very stringent inspection process which ensures the quality of the vehicle and also the reason i was buying from a reputed dealer. So far i have driven the car only 1700 miles and i am facing wear issues with front wheel suspension due to wear and the front and rear break pads. I was assured that the break pads were in good condition and will be good for atleast next 2 years.Further there is a damage to the exhaust system which came to light because of an engine light and this is not covered in my warranty.This was the exact thing i wanted to avoid by buying a car from a reputed dealer and by buying additional warranty.

i tried to take out service plan 3-4 weeks ago, reply to email if happy, i replied to email and didn't get a response. called back and happy to take out quote, they agreed to take £40 a month, on the email they advised they will take 3 months, so i called back to cancel as i was not happy with this and was not agreed with on the phone. when i called them they said there will be q cancellation fee but there is some mis communication and messing around here.i requested a loan car for the duration of this but they advised me there was no loan car to take but then on email i was provided information there was a loan car available.generally not happy with the service and feel messed around