I am most unhappy with my new car. when I was driving my car to a very important appointment (funeral) the warning sign on the dashboard came up saying STOP do not drive this car .I called out recovery.There was no oil in the car ,I missed the funeral and had to wait a very long time for recovery to arrive to fill up the car with oil.The next thing was the washer water run out very soon.The car has been into Gatwick Lookers after saying it needed more oil.I was told to keep an eye on oil gauge which since it has gone from maximum to below minimum. The volume goes up and down on its own. There are other issues .I am so unhappy with the performance of this car.I have had many new cars and have never experienced this before.I have contacted the service department, they told me to contact MB Gatwick @Lookers but no reply from them.

After the initial contact and pictures of my part change send never got a price on email only one callWhich I was in a meeting then email saying I can speak on email all day and never heard back. Do you want my business?

I called service reception today and after the usual futile interrogation to establish that I was who I said I was we ran into difficulties.I sought to arrange a simple MOT and was first told that my service plan, (that I have maintained with Mercedes throughout my ownership of this car), provided collection and delivery for that exercise. Then I was told that my service plan was not operative……but then yes it was….but collection and delivery was not covered. There was still the suggestion that the service plan that I pay for monthly was not available.There was total lack of clarity so I advised that I would instead take the car round the corner to a local operation!Please come back to me by return with an explanation of the confusion; I have been very satisfied with the service Lookers have given me to date, this was disappointing.

Isabella Lucas was excellent. Her product knowledge and passion for cars was clear.We would of bought the vehicle but it was 10k over our budget. Nothing we could do about it even when number crunching it was just a little to far for us. I will have an AMG GT one day.

Because i was contacted by a salesman and i had to change the appointment and was never had any response back.

I LEFT A REVIEW:Wow...I used a web form to ask about buying a body panel and they passed my number on to an accident management company without my consent How dare they!I USED THIS LINK TO ASK ABOUT BUYING A CAR PANEL FOR MY MERCEEDES SMART CARContact Mercedes-Benz of Gatwick | LookersINSTEAD OF GETTING A REPLY WITH PRICE AND AVAILABILITYI GOT A CALL FROM A PREUMED 3rd PARTY 'MERCEDES ACCIDENT MANAGEMENT'THIS BOTH WASTED MY TIME AND MAYBE BREACHED GDPR as you shared my data (I also didn't get to buy goods from you)YOU REPLIEDHello, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at vehiclecomplaints@Lookers.co.uk so we can make your e...

Dear Mercedes-Benz Customer Services,I am writing to express my dissatisfaction with the recent service experience at Mercedes-Benz Gatwick. My vehicle was booked in for the week commencing 22nd September for several items: two-wheel repairs (due to early signs of erosion), a leather seat repair, and a scheduled service. The wheel and seat repairs were previously carried out before I purchased the car, but had since failed and required attention again.When I came to collect my car, I immediately noticed that the seat repair had not been completed. I went back inside to query this and was told there was no record of the seat repair being booked — despite the fact that I clearly discussed it at the time of booking. Later that week, I also discovered that only one of the wheels had been repaired, with the other completely missed.I received a call on the 23rd informing me that my car was ready for collection, which I found unusual as it was meant to remain in the workshop for the entire week. I later learned this was due to miscommunication within the workshop, which seems to be a recurring issue at Mercedes-Benz Gatwick.To add to my frustration, I am now receiving reminders saying my car is due for a service, even though this was supposedly carried out during the same visit. This is unacceptable and reflects a serious lack of organisation and communication within the service department.I find the service department at Mercedes-Benz Gatwick to be disorganised, unprofessional, and unreliable, and this experience has left me extremely disappointed. I would like this matter to be properly investigated, the missed repairs (seat and wheel) to be booked in and completed as soon as possible, and the incorrect service reminders to be rectified.I look forward to a prompt response and resolution.Kind regards,Hannah MartellJ700HCM07973332556Best regards,Hannah MartellMartell's of Sutton Ltd.Martell's of Sutton Limited is registered in England.Registered Office: Units 3-4 Charlwoods Road, East Grinstead, West Sussex, RH19 2HG.Company Registration No.: 351450 V.A.T. Registration No.: 216243492________________________________________This message, including attachments, copies and any forwarding, is confidential and may be privileged. It is intended for the addressee(s) only. If you have received this communication in error please notify the sender immediately and delete this message from your system without copying or disseminating it or placing any reliance upon its contents. Martell's of Sutton Ltd cannot accept liability for any breaches of confidence arising through use of this message. Any opinions expressed in this message (including attachments) are those of the author and do not necessarily reflect those of Martell's of Sutton Ltd. We will not accept responsibility for any commitments made by our employees outside the scope of our business, and do not warrant the accuracy or completeness of such information.

Please see my emails of complaint sent 10 or 11 Oct25 concerning Lookers chasing me after a casual view of available vehicles anx my more serious complaint about communication from Lookers Eastbourne soliciting me to book a service when a boolingniscalrradymin your central.systemI bought car from.Eastbourne but never serviced there in 3 years. MY REQUEST TO REMOVE MY NAME FROM EASTBOURNE WAS REFUSED."YOU BOUGHT CAR THERE WO YOU ARE AN EASTBOURNE CUSTOMER AND CAN'T BE CGSNGED.Can only remove you from ALL service reminders.Not an issue for Gatwick but MSJOR PROBLEM FOR ME IN.LOOKERS SYSTEMS

Keeping the cars available online for a number of days despite being sold and wasting time. Also not listening what customer wants to do and lack of empathy.

I am writing to complain about the poor service that I have received and still yet to be resolved, by both the dealer, Mercedes-Benz of Gatwick and Mercedes-Benz Extended Warranty.Having purchased my 2nd Mercedes-Benz through Lookers 6 years ago, I have always had the car serviced and repaired by yourselves and the extended warranty recommended and arranged via yourselves. However this year I feel that the service I have and are receiving is extremely poor.It started back in June 2025 when a wheel speed sensor failed, I delivered the car Monday afternoon, the 9th June for the work to be done on the 10th, the work took 3 days apparently as due to the warranty agreeing and parts. I had no updates, no video health check and when I finally picked up the car it had been splashed with water and not cleaned inside or out. I had to request paperwork and was given the report and advised my battery had failed and should be replaced. I requested to be sent the cost of replacing the battery, but have never received it.I put this experience down as a one off and booked my car it's annual service and MOT, with the car to be collected on the 4th September. My car was collected by a very polite gentleman around 9.30am on the morning 4th September as was normal for the past 6 years, however I received no health check or update calls until 4.55pm by Morgan who advised that due to sickness of 2 technicians they were short staffed and had not finished my car and could they keep it overnight. What choice did I have and why wasn't I advised earlier? After an apology and a promise that my car would be back to me by lunchtime the next day I left it at that. I received the health check but no phone call and to my surprise the car was delivered to me around 11.30am. The same gentleman had returned my car, but told me a completely different story as to why it wasn't done the previous day, clearly I had been lied to. My paperwork was all in order and the car properly cleaned this time. I was surprised that this time some 3 months later the battery that had failed and got a red warning on the work sheet had miraculously fixed itself and was now perfectly ok and given a green pass!Unfortunately 2 days later the amber engine warning light came on. I spoke with Morgan and he asked if I could bring my car back at 1pm, 8th September for them to have a look at, which I did. An hour later he came out and presented me with an estimate to replace an engine wiring sensor, which monitors oil pressure of £1948.92 and advised that it was nothing to do do with the service that they had just carried out. So I advised that I was covered by my extended warranty cover, which strangely he wasn't aware of. He advised me that he would ask the "warranty lady" and duly came back to tell me that they would need to apply for me and let me know. I left and heard nothing, so called and left a message on the 11th September at 11.40am, no call back, called again at 15.31 and no one even answered the phone, so called again and spoke to Ronnie at 15.39 who said she would check and get Morgan to call me. I heard nothing for a further week and called and spoke to Morgan on the 18th September at 14.33pm, who said he would chase as they had not heard anything.In the meantime I have issues with the direct debit payment at Mercedes-Benz and call them on the 8th September, having spoken to Amanda, she advised that they had a lot of issues with the new system. She could not take my payment over the phone as the direct debit request for 2 payments had already gone in and I should call if no payment was taken from my bank. I called again on the 22nd September at 9.38am as no payment had been taken and Amanda advised that it was very strange and had to go and check. When she came back to me she said my policy had been cancelled and that James, Sales Manager would call to rearrange my plan. He called me the same day and I advised that I had a claim going through, so he went away and came back assuring me that they would honour my claim, he requested the name of the person at Gatwick and promised they would call to confirm my claim would be honoured within 48 hours. So I duly went ahead and reinstated my plan, receiving the relevant documents the same day. Having not received any communications from anyone and I wrote an email of complaint to the warranty company on the 29th September and have received nothing back, not even the courtesy of an acknowledgement?I have again called Morgan twice on the 25th September and finally got to speak to him at 16.45pm, but no answers other than he would chase.Having been a customer of both Mercedes-Benz and Lookers, Mercedes-Benz of Gatwick for many years I find it difficult to express how disappointed I am with the situation I find myself in. Why would 2 previous sensors be covered and fixed and not my latest claim? It states "All factory-fitted mechanical and electrical parts (including labour) of the insured vehicle against sudden mechanical or electrical failure", so surely that is what this is, it can not be wear and tear inside an engine. I have always felt that the brand was a premium brand and the service should match but clearly this is not the case presently.I hope that you can act swiftly and look into my complaint and assist in resolving this problem to my satisfaction and I look forward to hearing from you.