I have service package with lookers Gatwick , I have had my car serviced by Gatwick recently and the car is saying that the oil needs to be reduced . After a conversation and a booking i have tried to contact Gatwick to talk about the car and they have not answered there phone over two days and i get through to a central booking hub. they then leave a message for them to phone me which they have not responded too ..I do not have the time to hang around waiting for a call back which does not arrive .I did get through today after another attempt to phone them, but got through to the hub again instead of Gatwick answering the phone. So the hub phoned them and they responded to there call i got no apology, they guy on the phone just told me his problem on how busy they are which i have no sympathy with. A different approach would have been be appreciated My time is important to me. i need a conversation with them . Regards MR .R LEGG.

customer has called as car was in for service yester and when vehicle was dropped off his wife advised the car was needed back by 3pm for the school run, called several times between 1-3pm and was unable to speak to anyone in the service department to get an update, was only able to get through to reception and sales where someone joked that after lunchtime there is no chance of speaking to anyone in service due to how busy they are which he did not expect this response from a Mercedes site. also advised key fob battery used to be changed on every B service but this has not been done as the same battery he placed in 5 year ago is still in. Also advised that while the Ad-Blu was filled the wiper fluid was not filled as he has had to completely fill it this morning as it was empty. finally has advised that when checking the oil stick this morning the oil is black and he had expected at least a lighter colour to it following the service so he is not 100% sure what has been changed oil wise.

Having recently changed my car I found that every effort was made to ensure the new car would meet my needs. The person involved in the sale exceeded my expectations in terms of addressing my questions when considering a different model of car. They did a great job.Everyone I spoke to in the dealership was very approachable and helpful.

Justin was so very helpful with excellent response times

Good afternoon. On 20.11.25 I purchased a cable for my Mercedes door lock from Mercedes Gatwick for £11.46. I was sure the cable is the problem. But when I took the door apart, I saw that it wasn't the cable's fault, so I decided to return the cable to the Mercedes-Benz Center to get my money back. However, the person responsible for spare parts kindly refused to take the cable back because the purchase was under £75. As far as I know, I can return any purchase to the place of purchase within 14 days. Why doesn't this apply to the Mercedes center? I would like to resolve this issue peacefully with you, because if it doesn't work out, I will turn to other authorities.Thank you for your time.

The salesman was polite, interested in assisting me and knowledgeable about the vehicles

Helpful salesman and very responsive to any enquiries. I had a test driven found out everything I needed to know

Scott was knowledgeable and friendly.

This a difficult one because I have been thoroughly content with your service and I have rather put off composing this email.When your representative called me and advised that the MOT was fine he also advised me that the reversing light cluster “had a crack”. On the car’s return the crack was very odd; there was no damage to the surrounding paint/bodywork, it was as though the cluster had been hit with an object or driven into an object.My difficulty is that two days before the MOT I had the car washed and there was no damage. The car then spent the next two days in my driveway until it was driven off by your driver, who I have come to know and trust. I don’t imagine for a moment that there will be anything other than a denial that anything happened to the car when in your care but perhaps you would make enquiry. All rather disappointing.While writing I should mention that the car has suddenly started to drop oil and I will have to book the car in for whatever may be needed. Perhaps you could phone me with some possible dates.

I don't know how the rest of the Gatwick team is but the parts department is what concerns me. I'll try to keep it short.all started when i asked over the phone for a qoute on a timing chain kit rockers and lifters and other parts for a mercedes e220. i received a quote on email. informed the customer and then I've waited for the customer approval.a few weeks later the customer decided to go ahead with all the parts and more.at this point i came back to emails and replied to the quote i received first time. asking for a new quote for the same parts and some more.the parts department guys have sent me a new quote on which i replied back to order all the parts.a few days later i received 3 boxes of parts for wich i have paid in full over 2k.On the 17th of November, 3 weeks later the car came in to have the parts replaced. same day i checked all the parts and realised there were a few missing like water pump and a few gaskets.I've called mercedes parts and told them about the missing parts and they said they can't do anything about it. I said fine, that's on me, i should've checked the parts when they were delivered. at the same time after comparing the old parts to the new one, some of the new parts supplied were slightly different, i assumed they are superceeded parts or something like that, but then one of the timing chain guides would fit at all. same day ive ordered more parts over the phone, hoping to pick them up the following day.Second day, the 18th I've decided to go at mercedes in person to try and fix this misunderstanding.after checking the part list with the parts guy we both realised I've been given parts for a different vehicle, one that i have never seen or heard of before. that's the reason why the parts were different. some of the parts i haven't ordered, like the front main oil seal, they refused to refound the amount. only given me a refound for a few parts.the answer to any questions was either i don't know or i can't do anything about it.when the part orderd the day before were brought to me ive decided to check them first and guess what, there were parts missing from the box. i received the same answer, i don't know what happened.there was a part that needed removing from the invoice so the parts guy done some math and removed the price of the part without the vat out of the total including vat...after i mentioned him the mistake he's made he said yes I'm right and he'll refound the difference. I'm still waiting for the refound after 4 days from the payment.same time ive asked for the rest of the parts that i needed to finish the job to be delivered next day and he confirmed that i will get them on Wednesday the 19th. parts that showed in stock on the quote paper i was shown.On the 19th, around 2 pm, after haven't received the parts I've decided to give them a call.whoever answered me didn't seem to know what i was talking about untill i gave him the part number from the quote and then he said " im the guy who ordered parts 8 months ago" and i will get the part next day. obviously they haven't ordered them or didn't wanted to sell me the parts. at that point i call them useless and said i will get the parts from somewhere else.so.I've had parts ordered for a differenti paid for parts that were missing from the boxi paid for parts that i haven't asked for and wrong parts delivered. and refused to give a refundi got stolen on bad math by the parts guy, and lied about refounding the difference.ive been lied about parts being delivered the second day.ive been told i don't know what I'm doing when it's all writen on emails.YES everything that i have said is backed up by emails, quotes and invoices and payments.and still the part guys said i don't know what I'm doing.great job mercedes!!!