Didn’t want to leave google or trust pilot review.You should know I was VERY UNHAPPY when my GLA (K88 CTS) was reported to have 2 tyres showing canvas and then returned to me without speaking to me first.Very poor service!I would like some response to this.

I visited for a waiting service. My keys were taken, and I was not offered a drink, shown to a seat etc. I then spent around 10 minutes walking around the showroom before anyone displayed any attention towards me. The salesman who eventually sat with me to look at upgrade options for my car was distracted, and left me sat waiting, again for around 10 minutes. He then got my name wrong. Following the interaction, I emailed the salesman with a follow up query and received no response, or acknowledgement of my email. The overall experience would put me off choosing to buy a new vehicle from this showroom.The technician that explained the service of my vehicle was helpful and informative.

In the end i dealt with Lookers Brighton where Matt Bray found the car we wanted

Good communications with the sales person who clearly had great knowledge and answered all my questions.

Average customer service. No willingness to do a deal.

Over the last 2 years I have increasingly found the customer service has deteriorated particulary around communication and responsiveness. Whether that be around services or re-financing. It is really disappointing when the level of investment in vehicles is not inconsiderable and when I have been used to excellent service. Most recently I have tried to get an appointment to discuss re-financing and have felt 'fobbed off' with a promise of an email with the key information. While it's only been 2-3 working days I know from the past that the information is not complex to send as it can be done within minutes when I'm in the showroom.

Hi Mercedes,I am just wanting to log a complaintregarding my recent service.I was advised that the car required 2 New Front TyresUpon having the New Front Tyres replaced.I was informed that the whole front end re- Tracking and Camberwas to blame for the wear of 2 tyres with 5.5 mmof useable tread available.So regarding this issue it would be more acceptableif the service department would provide a detailedInspection of the problem, not try to Sell New Tyres.The Tracking was out at 5.5. and the Camber setting isToeing Out still needs to be rectified.Which I feel would not be rectified correctly,as the service department was only interested in sellingrather than correcting the issue.K.R.R.EBBS

Experience was average. Wasn’t offered a drink. Other showrooms do this first thing.Seems like Mercedes don’t want to deal with people but just as numbers.

Dear Manager,Ref: Car Reg: KX73 VYBI’m reaching out regarding my EQS450, which developed a red brake system warning and malfunction alert immediately after the B6 service performed by your dealership. I had no issues prior to the appointment.The vehicle had to be returned multiple times, causing significant stress, delays, and loss of income while I was unable to use it. Despite repairs taking few days, I was told that the issue was “not related to the service,” which is difficult to accept given the timing and the fact that the problem did not exist beforehand and brake fluid was replaced for the first ever time at Mercedes Gatwick . The previous very first service was also done in the same dealership.The MB roadside technician attended the car and had different view about the problem after inspection and diagnostics. He found brake fluid level was at minimum, and faulty sensor or brake switch and found no leaks. He did top up the brake fluid.I was told there was some "wiring issues and job is done and dusted."The whole experience was not great as I had to visit on Saturday, then on Monday and then on Wednesday. I had to wait literally whole day to arrange a replacement vehicle through Mb roadside assistance and had to make many phone calls and used Uber to go back home to pick kids up from school and then took another Uber to collect replacement car from LCH at Mercedes Gatwick at around 1830 because I had to travel to attend conference the very next day in Liverpool and needed a car.I have left my honest feedback on google and Trustpilot as I feel it is to help improving the service level for customers .For transparency, I would like:1. A written explanation of what was found and repaired2. Confirmation of whether the issue is considered connected to the service3. Goodwill compensation for the inconvenience, repeat visits, and loss of income.I trust Mercedes’ commitment to customer care and look forward to resolving this matter professionally.I look forward to hearing from you and happy to talk to if you require further information. Please let me know the time an date so I could book in my calendar to ensure I do not miss the call.Thank you.Kind RegardsNaeem ShadTel: 07792767951

Dear Customer FeedbackScott Chappell was very good and new in all aspects of the sale and car. He gets 10/10I was disappointed at the presentation of the car when it was collected. It was generally clean but defiantly hadn't been valeted. IE Dirt and rubbish under seats, dirt on console and dash, dirt on chrome and side steps.The repair to the damaged bumper was also a bit of a disaster but sorted at the third attempt.RegardsChris