Reception from staff was cold and snobbish.

Gary LoweUpper Swaynes BarnRH12 3JD07973261999Mercedes GatwickMy vehicle broke down. Mercedes arrange for pick up and a hired vehicle. I was contacted by Holly Crome to call Mobilio on 0207 9757077 to extend the car hire rental on the 30th October,I called them and told them that I previously called enterprise in Horsham to say vehicle still is in workshops which they said fine.Today 3rd October enterprise called me and said Mercedes was only going to pay for the car rental until the 29th I thought that was odd as Hollow emailed myself on the 30th. and nobody told me I was liable for payment when asked enterprise who was paying they said its covered.I emailed Holly to call me, as you can never get through to service, she said its Mobilio /RAC who I need to speak to, Called Mobilio, no not intertested as they only do break downs, Hollo gave me another number 0161 9332973, they told me that the car hire was for 3 working days as it was for miner mishaps, Mercedes Gatwick only told them half the story as the fan was constantly on as the bill is over £ 3,000 to rectify the fanMercedes charged me 6 hours £ 1200 to monitor vehicle and change a coolant hose,I told enterprise that I would pay them and they can pick the vehicle as soon as possibleHow is this fare, will change my vehicle to another garageGary Lowe

LD66LGAParking Brake inoperative warning on all the timeCan drive the car but when the start/stop function is green the car shudders to a halt when you stopWhen you shudder to a halt transmission malfunction comes on consult workshopI seem to remember when you were doing a film around you sai it had a broken spring .Was this fixedAm I supposed to to stop driving this carI really need your adviceOn Fri, 3 Oct 2025 at 09:17, Tony Porterwrote:RegistrationLD66 LGAI am going to give it a run this morningWill let you know my latest thoughtsPorter

apparently they told the hire company they would pay and want it extended but now they say i have to pay from the 29th nobody tole me i had to pay, mercedes gatwick agreed it with car hire company aswell

I have just taken my car on a short runIt shuddered to a halt and transmission malfunction came onSays to consult workshopI needed to remove key to get car startedSame thing happenedThen on comes Parking brake inoperative warningI have just paid you eight hundred plus for a service that I have written to you and I was not happy withIt seems to all revolve around the ECO start stop functionWhat do you think I should doEmail meOr phone meI am very disappointedI am too old to buy a new car and it has only do 50 thousandWith new rules and regulations I probably won’t be able to drive much more

Salesman was helpful and nothing was to much trouble

Well I wanted the eqe250+ but I could not get the colour I like so just have to wait so the sells person said

Everyone was very helpful and answered all my questions

Dear Mercedes Customer Service,I am following up regarding my vehicle recall. After receiving your notice, I booked an appointment with Mercedes-Benz of Gatwick, which included a courtesy car. Unfortunately, I received a call the night before my appointment informing me that the courtesy vehicle had not been returned, resulting in my booking being cancelled.I was told I would be contacted to reschedule, but it has now been a week and I have not received any update. As my booking required a courtesy car, I had to wait longer for the original appointment, and now that it has been cancelled, I face an additional wait for a new date with a courtesy vehicle factored in.In the meantime, I am driving a vehicle that has been identified as requiring a recall, often with my children in the car. This situation is worrying, and I am disappointed at the lack of communication and urgency in resolving it.Please confirm the next steps and provide me with a firm date for my appointment, along with a courtesy car. I would appreciate a prompt response, as safety is my priority.Regards,Georgia07854 195085

customer has asked for repair cost four times and still not received from site , this is following on from mot