Brilliant service plus nice coffee regards ray cumpper

Dear Sir/Madam,I am writing to raise a formal complaint regarding the Mercedes GLC (registration FM19 CEX) purchased from your Gatwick branch on 27 January 2025 for £24,485. I am also formally rejecting the vehicle under the Consumer Rights Act 2015 due to serious faults present since purchase, misrepresentation regarding vehicle condition and service history, and failure by your dealership to act with reasonable care and skill.Timeline of Issues• 22 February 2025: I reported a strong fuel/gas smell inside the vehicle — a serious safety risk. I received no response from the salesperson until much later, when I learned he had left.• Repeated calls to the branch were ignored, cut off, or unreturned.• We later discovered the vehicle has partial service history, despite being told it had full service history — a clear misrepresentation.• My uncle serviced the vehicle in September, uncovering a fuel leak.• On attending the dealership again in September, we were advised the vehicle would be inspected on October 29th 2025 free of charge and covered under warranty, including a courtesy car.• After inspection, we were told:o The fuel leak is due to a faulty petrol sealo The start/stop system has never worked since purchase and requires a new batteryo We were suddenly handed a £773.64 bill to fix the problems which we refused as we should not be responsible to cover the costs for your issue. Then £250 for diagnostics — costs never communicated in advanceI refused payment as this contradicts what we were told and the fault existed from the start.Legal PositionUnder the Consumer Rights Act 2015:• A vehicle must be of satisfactory quality, fit for purpose, and as described• Faults present from delivery place repair responsibility on the dealer• Misrepresentation of service history is a breach of contract• Safety-critical faults such as a fuel leak render the car unfit for purpose and unsafeI am also 20 weeks pregnant, and the petrol fumes pose a serious health risk to myself and my family. Continuing to drive this vehicle is unsafe.Resolution RequestedDue to the above, I am formally requesting:✅ Return of the vehicle and cancellation of the finance agreement✅ Full refund of all amounts paid to date✅ Written confirmation that no diagnostic or inspection fees will be chargedWe have lost confidence in the vehicle and your dealership’s ability to resolve serious safety faults fairly and lawfully.Next StepsIf this matter is not resolved within 14 days, I will escalate to:• The Motor Ombudsman• Mercedes-Benz UK• Trading Standards• My finance provider (as they are jointly liable under the Consumer Credit Act 1974)• Legal representation if requiredI expect written confirmation within 14 days of receiving this letter.Yours sincerely,Ellen GearyVehicle: Mercedes GLCRegistration: FM19 CEXPurchase Price: £24,485Finance Outstanding: £22372.34elliegeary@yahoo.co.uk077991310862 Bignor CloseRH125JQ

Dear Mercedes-Benz Customer Services,I have been bringing my car to Mercedes-Benz for regular servicing over the past few years and am a Service Care Plan holder. As such, I expect a consistently high standard of service and customer care. Unfortunately, the experience I received on 30th October 2025 fell significantly short of these expectations, both in terms of communication and service quality.I have genuine concerns regarding the quality of the service carried out on my vehicle.Specifically, very limited information was provided about the service itself. Normally, I receive a video and a detailed report upon completion—neither of which were supplied on this occasion. I requested these via email and was dismissed without explanation. I asked again at the time of collection, but was told they were unavailable. The following day, I was informed that the PDF report and video had been sent. I did receive the PDF, but no video was included. Upon further follow-up, I was told there had been “technical issues with the videos yesterday and I do not have one for your vehicle.”Even more concerning is that my car failed its MOT due to two tyres, yet this critical issue was not mentioned anywhere in the service report. This omission raises serious questions about the transparency of the service provided.Yours sincerely,Gurvinder Kalyan

I have been bringing my car to Mercedes-Benz for regular servicing over the past few years and am a Service Care Plan holder. As such, I expect a consistently high standard of service and customer care. Unfortunately, the experience I received on 30th October 2025 fell significantly short of these expectations, both in terms of communication and service quality.I have genuine concerns regarding the quality of the service carried out on my vehicle.Specifically, very limited information was provided about the service itself. Normally, I receive a video and a detailed report upon completion—neither of which were supplied on this occasion. I requested these via email and was dismissed without explanation. I asked again at the time of collection but was told they were unavailable. The following day, I was informed that the PDF report and video had been sent. I did receive the PDF, but no video was included. Upon further follow-up, I was told there had been “technical issues with the videos yesterday and I do not have one for your vehicle.”Even more concerning is that my car failed its MOT due to two tyres, yet this critical issue was not mentioned anywhere in the service report. This omission raises serious questions about the thoroughness and transparency of the service provided.

You promised a test drive and after multiple attempts you failed and left me with no info and unable to buy a car from you

Great service

HiI have had a service contract with Mercedes over the years and as routine I bring my car in for a service and MOT. Last services and MOT was in June.I have just received a letter from the DVLA stating that my cars MOT ran out in June. Having spoke to you team at Crawley, they informed me that the MoT must have been forgotten at the time the car came in for service. I have now been driving my car unknowingly illegally for months.Your staff then proceeded to tell me they cannot get my car in until November to do an MOT and I have to find other alternatives. This is a service that I have already paid for so this is wholly unacceptable - I am now without a car going into a very busy work period and am severely inconvenienced.This failure in meeting the service contact is your fault and I expect you to pick up my car and get the MOT asap and leave me with a courtesy car.Please come back to me asapHari Ghotra--------------------------07801966581HariGhotra.co.uk

Very good service and good product knowledge

I am most unhappy with my new car. when I was driving my car to a very important appointment (funeral) the warning sign on the dashboard came up saying STOP do not drive this car .I called out recovery.There was no oil in the car ,I missed the funeral and had to wait a very long time for recovery to arrive to fill up the car with oil.The next thing was the washer water run out very soon.The car has been into Gatwick Lookers after saying it needed more oil.I was told to keep an eye on oil gauge which since it has gone from maximum to below minimum. The volume goes up and down on its own. There are other issues .I am so unhappy with the performance of this car.I have had many new cars and have never experienced this before.I have contacted the service department, they told me to contact MB Gatwick @Lookers but no reply from them.

After the initial contact and pictures of my part change send never got a price on email only one callWhich I was in a meeting then email saying I can speak on email all day and never heard back. Do you want my business?