Very good service and good product knowledge

I am most unhappy with my new car. when I was driving my car to a very important appointment (funeral) the warning sign on the dashboard came up saying STOP do not drive this car .I called out recovery.There was no oil in the car ,I missed the funeral and had to wait a very long time for recovery to arrive to fill up the car with oil.The next thing was the washer water run out very soon.The car has been into Gatwick Lookers after saying it needed more oil.I was told to keep an eye on oil gauge which since it has gone from maximum to below minimum. The volume goes up and down on its own. There are other issues .I am so unhappy with the performance of this car.I have had many new cars and have never experienced this before.I have contacted the service department, they told me to contact MB Gatwick @Lookers but no reply from them.

After the initial contact and pictures of my part change send never got a price on email only one callWhich I was in a meeting then email saying I can speak on email all day and never heard back. Do you want my business?

I called service reception today and after the usual futile interrogation to establish that I was who I said I was we ran into difficulties.I sought to arrange a simple MOT and was first told that my service plan, (that I have maintained with Mercedes throughout my ownership of this car), provided collection and delivery for that exercise. Then I was told that my service plan was not operative……but then yes it was….but collection and delivery was not covered. There was still the suggestion that the service plan that I pay for monthly was not available.There was total lack of clarity so I advised that I would instead take the car round the corner to a local operation!Please come back to me by return with an explanation of the confusion; I have been very satisfied with the service Lookers have given me to date, this was disappointing.

Isabella Lucas was excellent. Her product knowledge and passion for cars was clear.We would of bought the vehicle but it was 10k over our budget. Nothing we could do about it even when number crunching it was just a little to far for us. I will have an AMG GT one day.

Because i was contacted by a salesman and i had to change the appointment and was never had any response back.

I LEFT A REVIEW:Wow...I used a web form to ask about buying a body panel and they passed my number on to an accident management company without my consent How dare they!I USED THIS LINK TO ASK ABOUT BUYING A CAR PANEL FOR MY MERCEEDES SMART CARContact Mercedes-Benz of Gatwick | LookersINSTEAD OF GETTING A REPLY WITH PRICE AND AVAILABILITYI GOT A CALL FROM A PREUMED 3rd PARTY 'MERCEDES ACCIDENT MANAGEMENT'THIS BOTH WASTED MY TIME AND MAYBE BREACHED GDPR as you shared my data (I also didn't get to buy goods from you)YOU REPLIEDHello, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at vehiclecomplaints@Lookers.co.uk so we can make your e...

Dear Mercedes-Benz Customer Services,I am writing to express my dissatisfaction with the recent service experience at Mercedes-Benz Gatwick. My vehicle was booked in for the week commencing 22nd September for several items: two-wheel repairs (due to early signs of erosion), a leather seat repair, and a scheduled service. The wheel and seat repairs were previously carried out before I purchased the car, but had since failed and required attention again.When I came to collect my car, I immediately noticed that the seat repair had not been completed. I went back inside to query this and was told there was no record of the seat repair being booked — despite the fact that I clearly discussed it at the time of booking. Later that week, I also discovered that only one of the wheels had been repaired, with the other completely missed.I received a call on the 23rd informing me that my car was ready for collection, which I found unusual as it was meant to remain in the workshop for the entire week. I later learned this was due to miscommunication within the workshop, which seems to be a recurring issue at Mercedes-Benz Gatwick.To add to my frustration, I am now receiving reminders saying my car is due for a service, even though this was supposedly carried out during the same visit. This is unacceptable and reflects a serious lack of organisation and communication within the service department.I find the service department at Mercedes-Benz Gatwick to be disorganised, unprofessional, and unreliable, and this experience has left me extremely disappointed. I would like this matter to be properly investigated, the missed repairs (seat and wheel) to be booked in and completed as soon as possible, and the incorrect service reminders to be rectified.I look forward to a prompt response and resolution.Kind regards,Hannah MartellJ700HCM07973332556Best regards,Hannah MartellMartell's of Sutton Ltd.Martell's of Sutton Limited is registered in England.Registered Office: Units 3-4 Charlwoods Road, East Grinstead, West Sussex, RH19 2HG.Company Registration No.: 351450 V.A.T. Registration No.: 216243492________________________________________This message, including attachments, copies and any forwarding, is confidential and may be privileged. It is intended for the addressee(s) only. If you have received this communication in error please notify the sender immediately and delete this message from your system without copying or disseminating it or placing any reliance upon its contents. Martell's of Sutton Ltd cannot accept liability for any breaches of confidence arising through use of this message. Any opinions expressed in this message (including attachments) are those of the author and do not necessarily reflect those of Martell's of Sutton Ltd. We will not accept responsibility for any commitments made by our employees outside the scope of our business, and do not warrant the accuracy or completeness of such information.

Please see my emails of complaint sent 10 or 11 Oct25 concerning Lookers chasing me after a casual view of available vehicles anx my more serious complaint about communication from Lookers Eastbourne soliciting me to book a service when a boolingniscalrradymin your central.systemI bought car from.Eastbourne but never serviced there in 3 years. MY REQUEST TO REMOVE MY NAME FROM EASTBOURNE WAS REFUSED."YOU BOUGHT CAR THERE WO YOU ARE AN EASTBOURNE CUSTOMER AND CAN'T BE CGSNGED.Can only remove you from ALL service reminders.Not an issue for Gatwick but MSJOR PROBLEM FOR ME IN.LOOKERS SYSTEMS

Keeping the cars available online for a number of days despite being sold and wasting time. Also not listening what customer wants to do and lack of empathy.