LD66LGAParking Brake inoperative warning on all the timeCan drive the car but when the start/stop function is green the car shudders to a halt when you stopWhen you shudder to a halt transmission malfunction comes on consult workshopI seem to remember when you were doing a film around you sai it had a broken spring .Was this fixedAm I supposed to to stop driving this carI really need your adviceOn Fri, 3 Oct 2025 at 09:17, Tony Porterwrote:RegistrationLD66 LGAI am going to give it a run this morningWill let you know my latest thoughtsPorter

apparently they told the hire company they would pay and want it extended but now they say i have to pay from the 29th nobody tole me i had to pay, mercedes gatwick agreed it with car hire company aswell

I have just taken my car on a short runIt shuddered to a halt and transmission malfunction came onSays to consult workshopI needed to remove key to get car startedSame thing happenedThen on comes Parking brake inoperative warningI have just paid you eight hundred plus for a service that I have written to you and I was not happy withIt seems to all revolve around the ECO start stop functionWhat do you think I should doEmail meOr phone meI am very disappointedI am too old to buy a new car and it has only do 50 thousandWith new rules and regulations I probably won’t be able to drive much more

Salesman was helpful and nothing was to much trouble

Well I wanted the eqe250+ but I could not get the colour I like so just have to wait so the sells person said

Everyone was very helpful and answered all my questions

Dear Mercedes Customer Service,I am following up regarding my vehicle recall. After receiving your notice, I booked an appointment with Mercedes-Benz of Gatwick, which included a courtesy car. Unfortunately, I received a call the night before my appointment informing me that the courtesy vehicle had not been returned, resulting in my booking being cancelled.I was told I would be contacted to reschedule, but it has now been a week and I have not received any update. As my booking required a courtesy car, I had to wait longer for the original appointment, and now that it has been cancelled, I face an additional wait for a new date with a courtesy vehicle factored in.In the meantime, I am driving a vehicle that has been identified as requiring a recall, often with my children in the car. This situation is worrying, and I am disappointed at the lack of communication and urgency in resolving it.Please confirm the next steps and provide me with a firm date for my appointment, along with a courtesy car. I would appreciate a prompt response, as safety is my priority.Regards,Georgia07854 195085

customer has asked for repair cost four times and still not received from site , this is following on from mot

Dear Lookers,I am writing to you, as I am unable to get in touch with the relevant people at Lookers Mercedes, Gatwick. Please see below for details of my issue, but in brief summary, I was charged for a courtesy car that Mercedes were liable for, and was lied to about the contract extension having been extended. I was also charged for repairs which didn't repair my car. I spoke to Micheal Peters last Thursday (18th) who had been responsible for the courtesy car extension and repairs, and he told me to put it all in an email and he would discuss this with his manager and get back to me ASAP. It has been 7 days now and I haven't heard anything back at all, not even an acknowledgment of receipt of my email. I have tried 6 times this morning to call Micheal, or anyone in the Servicing team, but I have been unable to get through. I have tried searching in vain for the contact details of the servicing manager at Gatwick to speak directly to him, but these details are seemingly not public record, so I hope that you can contact him on my behalf. Please can you deal with this as a matter of urgency.Given Mercedes' reputation, and the not insignificant amount of money that I pay for a service contract each year, this level of service is disappointing and well below what is expected. I trust that Mercedes will treat this with the seriousness that it deserves, and resolve this issue without any further escalation. I'll look forward to your response.Kindest regardsSteven Johnstone---------- Forwarded message ---------From: Steven JohnstoneDate: Thu, 18 Sept 2025 at 13:14Subject: Fwd: Invoice from Enterprise Rent-A-CarTo:Dear Micheal,I'm forwarding the email from Enterprise Horsham, as requested, regarding the rental charges I have incurred from my courtesy car. Just to summarise, my car went into your garage on Tuesday 26th August, and I was given a hire car (KN25UJU) the following day. Enterprise contacted me repeatedly from the 3rd September to say that Mercedes had not approved the extension of my courtesy car, despite my car not having been repaired or even properly assessed by that point. I was assured by both you and Morgan that you had approved the extension, but on Tuesday this week (16th) I was charged £309.84, and Enterprise say that this is because Mercedes refused to extend my courtesy car contract, and told them that I should be liable for the rental costs from the 3rd September to the 8th September when it was arranged for me to pick up my car. This isn't a case of me refusing to collect my car after it was repaired. My car was kept in your garage by yourselves, and wasn't fixed until Saturday 6th September. When I was eventually told that it was fixed, I arranged to collect it first thing in the morning on the 8th, which I did, so I shouldn't be liable for any costs relating to my courtesy car. Please reimburse me the full amount of £309.84, as Enterprise are unable to refund me, due to your refusal to extend the courtesy car contract.One other issue I have is that, when I picked up my car, you told me that it had been fully fixed and stress tested, that there wasn't anything wrong with it, and that it would definitely get me all the way back to Glasgow. I paid £494.40 for the work, Unfortunately though, the car broke down 50 miles south of Carlisle on the M6, at 11.30pm, and I didn't get home until 6am. The car got towed to Mercedes in Carlisle, where they replaced the cylinder 2 coil, and charged me another £349.56 for the privilege. The original RAC guy picked up an issue with cylinder 2 when the car was first recovered to you on the 26th August, and also again when it broke down on the 8th after you had given it a clean bill of health. I would therefore like to request a reimbursement of the £494.40 that I paid to have my car fixed, when it clearly wasn't fixed. I'll look forward to your response.Kind regardsSteven Johnstone---------- Forwarded message ---------From:Date: Thu, 18 Sept 2025 at 10:41Subject: Invoice from Enterprise Rent-A-CarTo:Attached please find your Enterprise Rent-A-Car invoice.Thank you for your prompt payment.Best regards,Enterprise Rent-A-CarThis e-mail was sent toSTEVENJOHNSTONE88@GMAIL.COM

Scott Andrews was my contact point at Lookers Gatwick. He was extremely helpful and professional throughout the entire process. Arranged for me to have nearly 1 hour for the test drive - allowing me to gain experience of the car in a wide variety of driving conditions. Excellent