My car was with your service about 2-3 weeks ago for change of tyres following pothole damage. I had a hired car from enterprise which was arranged by yourselves and was only valid for 3 days. My car took longer to get fixed due to the logistic side of things under leasing company. I specifically asked both Morgan and Scott to extend the hired vehicle more than a few times. I have been in constant communication with your team who kept telling that this was being dealt with. To my frustration, this did not happen and I got charged £200 by enterprise. On Friday 13th of Feb I received a call from enterprise saying that Mercedes Gatwick has still not extended the hired vehicle and that the case will now be closed. I would like to reiterate the fact that this was not my fault and I am expecting compensation for the loss of money and the stress that this has caused me. Therefore I am letting your team know that I am making a formal complaint.

Bought a Mercedes e class back in December. Last week I had a notification flag up if low air pressure in a tyre so I took it to a tyre place to be told there is two cracks on the wheel which had been marked with chalk so someone knew about it!! I have escalated this with lookers of Gatwick but I don’t seem to be getting any reply of the seriousness of this matter.

I returned call. Person then didn’t call back. Couldn’t arrange to see car so ended up not purchasing.

Asked for photos of my car then completely ignored me.

I took out a 2 year service + MOT contract on 20/1/26 and cancelled it 22/1-26 as I was informed the earliest I could have a service is 3 months from taking the contract. I was informed by your service contract department that Gatwick dealership would refund my money within few days of the cancellation. I have emailed and physically went to Gatwick dealership to be told they await instructions from the service contract department. All the while, the service contract department tells me they have contacted the Gatwick dealership- the latest email from them on 9/2/26 reiterated this. I still await the refund as of 10 mins ago before I started this complaint process.The handling of this matter by the Gatwick dealership is disappointingly poor and has dented my confidence in my assumed quality service provision by the Mercedes Benz brand.The company has had my £624 for nearly 4 weeks, depriving me of opportunity to earn interest on the money and is causing me unnecessary stress while this avoidable situation drags on.I hope Mercedes Benz would take these into consideration of a swift resolution to this matter.I have all email correspondence on this matter if required for your investigation.

I have logged the complaint no response yet

The vehicle I wanted was posted online but said to be unavailable. It should have been listed as deposit paid or sold.

The sales guy we saw was a guy called Penn in Crawley. He was amazing. He pulled out all the stops to try and help us. Unfortunately circumstances changed which gave us no choice and we couldn’t receive with a car but overall we were super happy with the service.

Following on from my recent service ( 03/02/2026) I note that you have not sent a video of the service with pertinent comments, as was the case in the past. I think that is a retrograde step and would welcome a proper feedback as in the past. Any comments as to why this video has been discontinued?Mrs R Khambatta

Hi - I rang your centre in Jan to ask that all marketing be removed from your system - and anything to do with my car (MOT/Service etc) as I had recently sold my Mercedes and was not anticipating needing your service in the future. However I got a call yesterday where I explained again that I had asked for my details to be removed. Only to then get a third call today wanting to invite me to the new event. I have said you politely many times now and I understand that you are just trying to sell cars and for the colleagues to do their job but this is a bit much now and I am contemplating not buying a Mercedes in the future based on this style of communication and reporting you to the ICO if you do not respect my wishes. Please contact me ASAP to confirm that my details have been removed.