Mercedes-Benz of Maidstone
4.8/5
4.8 /5
1,684 Verified Reviews
Bircholt Rd, Maidstone, Maidstone, ME15 9YN, GB
01622 607992
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,684 Verified Reviews
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5.0/5
5.0 /5
Peter Petts was amazing he offered me a coffee as soon as I walked in and answered every question I had no matter how small he’s knowable really of the brand was impressive.
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4.0/5
4.0 /5
Very easy to talk to Rummy ? Explained what we needed after the test drive of the A Class. Looking now at a CLA in white with low mileage, premier plus.
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5.0/5
5.0 /5
From the time we entered the showroom we were looked after by Ravinder who was very attentive and explained everything in great detail.
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1.0/5
1.0 /5
We shook hands on a deal on a GLC with £500 off the price. Then I was about to sign the documents only to realise that there was only £200 off but the salesman said nothing. Very devious!!
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5.0/5
5.0 /5
Very good experience, was treated very well and the customer service I received amongst the best I’ve come across
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1.0/5
1.0 /5
was told that someone would pop over with a colour sample last week and no one came or called to let me know they couldn't make it I have now placed an order with lookers Mercedes Benz in Ashford.
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3.0/5
3.0 /5
The team at Mercedes Gatwick was professional and helpful. However, I was surprised not to receive the complimentary Quick Detailing kit, which I usually get from Mercedes dealers. Also, with the car approaching its first service at around 7,000 miles, I had expected the first service to be complimentary, as was arranged when I purchased an S-Class from Mercedes Preston. I hope this feedback is useful for improving the customer experience.
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2.0/5
2.0 /5
Not happy in ref customers can not arrange there own finance in order to by a car from you this is not good pratice as not only will you have very upset customers and losing customers and there custom and the price of the car they were looking into buying
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1.0/5
1.0 /5
When I turned up for a 'failed' test drive, the car (electric) had a 4 mile range! I never received a call to rearrange it
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3.0/5
3.0 /5
Experience was ok, had a few phone calls and a couple of missed calls, enquired on a used car etc only to be called 4 days later with a quote on finance I popped the question as couldn’t see the car on the website if it had been sold only to be told it was 4 days prior and then told I could get a new one which I didn’t enquire on at all