We found Ravinder Sidhu to be very knowledgeable on all the products, we found him courteous and went above and beyond expectations to help us with our Mercedes

Lack of courtesy cars,

Excellent , Professional and beyond service in the Show room

Excellent service

I've had amazing service from Danielle and Taranjit with waiting for me and being available and I really appreciate everything that they both did for me. But I am a little sad and disappointed with my experience after collecting my car. I had the car less than 24 hours before having to hand it back for 4 days. I also received a phone call on the 2nd day of it being with you asking how I was getting on with my car when it was back with you, and then today when going to collect my car, I met with a colleague and he introduced himself to my dad first and only spoke to my dad rather than myself, knowing I was the owner of the car. He also said my car would be cleaned for my collection and when I said it hadn't been, he directed his apology to my dad.

Good service but very expensive

Excellent customer service by the sales executive Anthony. He was knowledgeable, caring and provided exceptional services.

We would just like to thank Ed and Richard from Mercedes Medway - both provided a first class service.Thank you

I had asked the dealership to check the condition of the cars battery, assuming that this would be done by connecting a meter to the positive terminal underneath the bonnet. I was told this was not possible and that it would be necessary to remove the rear seat and upholstery in order to check the status of the battery, which would be labour intensive. I question whether this is correct .I was also told that I would be charged £25 per wheel to change my summer rims and tyres for my winter rims and tyres. Although I agreed to this, it did seem expensive given that all that was involved was changing one wheel for another. In the end I was charged £58 which was acceptable.

Danielle was excellent from start to finish and made the car buying experience seamless and enjoyable.