I left a google review and was asked to come here in hopes of making it right. The main issue I have is with the state of the car when was delivered. Promised some scratches will be taken care of, and the sales rep gave assurances towards this, and nothing was done here. Car also had some marks on an the Rim, and nothing was done there either, plus the car came with low pressure on 2 out of 4 tyres. The rep did offer for me to come back in exchange for a full tank of petrol, but I was not going to drive 3 hours for this, and even so, I was not going to come and drop the car if needed be and then have no way to go back home. No solution was offered here really and the sales rep became unresponsive after I provided several photos to raise the issues.

Excellent experience purchasing a brand-new Mercedes. Rihanna was professional, knowledgeable, and transparent throughout the entire process. Everything was handled smoothly, from explaining the features to finalizing the paperwork. The car was delivered in perfect condition, exactly as promised. Truly a first-class experience and a great representation of the Mercedes brand. Highly recommended.

No personal service. Didnt attempt to sit me down. Didnt seem bothered. Also Coffee Machine not working

Sales person was excellent gave proper advice

The person to whom I spoke, although he was at his desk, had not actually started work at the time I made my enquiry, which was around 08:20 - he was not due to start until 09:00 but he was still quite willing to spend some time with me.

I really like the staff down at lookers, they really know how to do things, with great customer services and user friendly software on their website, working with them is great ! I would highly recommend them.

I am raising a formal complaint regarding a vehicle purchased from Mercedes-Benz Maidstone (owned by Lookers) in May 2025 as a Mercedes Approved Used car. From purchase, the vehicle experienced multiple issues and returned to the selling dealership several times.The car has now had its first service at Mercedes-Benz Cheshire Oaks, where a full inspection report identified that the front bumper undertray and near-side front wheel arch liner are missing. These are not wear-and-tear items and should have been present at the point of sale.The quoted cost to supply and fit the missing parts is £496.58. There has been no incident or damage during my ownership that would explain these parts becoming detached, indicating they were missing at sale.This represents a breach of the Consumer Rights Act 2015, as the vehicle was not of satisfactory quality nor as described. Given my previous difficulties with the selling dealership, I do not wish to return the vehicle to Mercedes-Benz Maidstone. I am therefore seeking reimbursement of £496.58, supported by the independent Mercedes-Benz inspection.Please treat this as a formal complaint and confirm how this will be resolved within 14 days.

Very efficient

Nice car and test drive, the A Class was a little small to drive.

Not very happy with customer care and information. You in my opinion need to improve.