My initial salesman Sam Wilson was amazing and a credit do lookers and even Mercedes’ as he made everything easy to understand and presented all the information I needed.

Ash the salesman was profession and made our experience good and done everything he could to make process seamless

All went well thanks.

When I have attended Lookers all the staff have always been very polite and helpful.

Very good all round

Hi, Mr Jason Golding was more than excellent it was an absolute pleasure buying this Mercedes car from you.We are a couple in our later years and Jason was extremely patient with us.We definitely will tell other people about our experience we had with Mercedes Maidstone. Colin & val.

I have not had the time to ring the office. My recent repair is as a follow up to an investigation that took place on 30/12/2021 concerning some lights staying on after ignition. The investigation was inconclusive. For example, I was told that 1. eml light requires further work 2. leaking injectors, inv req 3. abs warning on dash I was told that I need to replace the compressor sensor as a starting point. Now I have brought the vehicle in and replaced the compressor sensor, I have not been given any conclusive update with regards to previous investigation. Finally, Exhaust system/catalyst that was stated as goodwill fix is still outstanding and the rear wiper which was working before the repair is no longer working and this requires a fix. Otherwise, I pleased that the rear subframe corrosion and airbag replacement was carried out.

Extremely friendly and personable. Made the entire process personalised to me and my circumstances. Very apologetic for delays beyond his control. Highly satisfied

When I contacted Mercedes by phone no one called me back . During my visit to the dealership I met Christopher Hawkins who was excellent and inevitably stopped me going to Lexus ( as I had been to test drive a vehicle there). Chris undoubtedly sealed the deal . I did get lots of calls from various departments regarding the return of the lease vehicle and that was annoying as clearly information had not been communicated internally . On the day of collection I called and left a message for Christopher which the colleague didn’t deliver - lucky Christopher was there when I arrived and handled things swiftly .

Simon Lewis was very good with very helpful handover :)