Excellent customer care

Was looked after and the purchase went well

Good service but couldn’t find a car to suit my budget

Lee Kingston was helpful and responsive. Answering my queries in good time. He was a pleasure to deal with.

My buying experience of my new Mercedes with Ash Hook ran very smoothly from beginning to end. He was very helpful and pleasant.

My vehicle was booked in for replacement air bag control unit work was carried out & completed same day.

Subject: Recognition for Exceptional Service Provided by Manager Alex at Mercedes Benz Lookers Maidstone I am writing to express my utmost appreciation for the exemplary service provided by Manager Alex at Mercedes Benz Lookers in Maidstone. Alex's dedication to ensuring that every customer feels valued and respected is truly commendable. Throughout my recent visit to the dealership, Alex demonstrated exceptional listening skills and attention to detail, ensuring that my needs were not only met but exceeded. His professionalism and genuine concern for customer satisfaction were evident from the moment I arrived so I purchased the Service Plan he recommended. Furthermore, I must highlight Alex's remarkable handling of a challenging situation (racially motivated) involving a staff member within the branch. Alex addressed my complaint with sensitivity and urgency, resolving the issue in a manner that exceeded my expectations. Given Alex's outstanding performance and commitment to excellence, I would like to request that he be officially recognized for his contributions to customer satisfaction and service quality at Mercedes Benz Lookers Maidstone. His leadership sets a standard of excellence that reflects positively on the entire dealership. In conclusion, I extend my heartfelt gratitude to Manager Alex for his exceptional service and dedication to ensuring a positive customer experience. I am confident that with individuals like Alex leading the team, Mercedes Benz Lookers Maidstone will continue to excel in providing top-notch service to its customers. Warm regards, Richard.

From enquiry to collecting the vehicle Richard was brilliant, knowledgeable and a pleasure to deal with. Richard deserves the highest score.

Car was in for a service, didn't have to wait to long. Went for a breakfast, came back and the car was ready.

Attention to detail: a scratch was spotted and resolved and replacement charging cable supplied. Car was spotless.