The representative from Mercedes whom dealt with the purchase of our new car was so very helpful and professional. The whole process was a great experience.

The booking system is not linked/ up to date with the online Mercedes service calendar, therefore arranging an available date was less efficient than expected.

Staff always very kind and communicative.

on arrival i was informed that this booking was an allday job ,i replied i was not offered any alternative at the booking stage this should have been made clear to me at this stage ,i said to the service desk i would be waiting for the job to be completed this met with a response it s going to be a long time i was on your site at 7.25 and left at 3.30, your receptionist was checking i was ok occasionally ,which was very kind of her also bought me a sausage roll,, IT NEEDS TO BE MADE CLEAR AT THE BOOKING STAGE OR THE QUESTION ASKED ARE YOU WAITING OR CALLING BACK LATER because of this i spent 8hrs on site,

The handover was a little rushed and it would have been nice to have been able to get to know the car a little more before leaving the dealership.

We are happy with the process of purchasing and like our new car very much. Your staff - Tom Bassett at Maidstone was very friendly and helpful, he provided great service to us. Many thanks. Jessie

Alex Harbour, the Service Manager, has been exceptional in sorting everything out with my car. Many thanks to him and his team.

No

As always a first class experience Staff all very polite and professional Showroom and MOT viewing area extremely clean and tidy

Ashley Hook, the sales executive that attended to me was very supportive and he is a fantastic staff