The experience was fantastic Ashley Hook was knowledgeable and explained everything clearly. In 9 Mercedes’ purchases from lookers Dealing with Ashley was my best experience making the whole transaction extremely easy. Would return and recommend without a second thought.

It would have been very useful if I was given notification that my Service Plan was near to it's end. At the time I booked my service I was under the impression that my service plan would cover the cost & I had no idea that it had expired. Ended up being a big hit to the pocket especially in todays climate.

Friendly,helpful,efficient service

I had the best experience with Ashley Hook I can say that he is one of the best traders that I meet

Keep up the good work, one of the better dealers I have ever dealt with.

All good thanks.

My car was booked in for earlier in December but you had to cancel due to not having the part in. You offered to do a pick up/drop off instead on another date, but none of your dates were convenient with mine. So I had to use another day of leave from work to facilitate bringing my car in. When I last bought the car in, I told you that one of the brackets on the parcel shelf had broken, I asked you to fix it. You didn’t. Now both sides are broken and I’m being told it’s £379 to replace it. This is absurd. There is nothing wrong with the shelf apart from the fixings which I can clearly see are glued on in the first place! My car was washed during this visit. It has never been washed in any previous visit. Whilst I’m grateful it was washed, it was still a very poor quality wash. Not what I expect from Mercedes.

Danielle was very friendly and helpful, and gave us the choice of a couple of cars to suits our needs. we chose one and she had it brought to the dealership in a couple of days. being a second hand car it had a couple of small things needing sorting, this was sorted quickly, and from the time of first viewing till we drove it away was five days. This is the level of service you would expect from a Mercedes main dealer, and we weren't disappointed. If Danielle is still working at this dealership when we come to change this car, we will definitely be looking to deal with her.

We are living in Spain but had a hitch with purchasing a vehicle and import duty bringing it into the country as we prefer a right hand drive. We have now sorted this out and will be in a position to purchase early next year when we will be back in the UK at which time we will definitely come back to see the salesman Ashley he’s an asset to your team

Excellent service and car collected too!