Mercedes-Benz of Maidstone
4.9/5
4.9 /5
1,632 Verified Reviews
Bircholt Rd, Parkwood, Maidstone, ME15 9YN, GB
01622 607992
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,632 Verified Reviews
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5.0/5
5.0 /5
I thank Maidstone dealer for quick & prompt service requested
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4.0/5
4.0 /5
No email or call or sms to confirm service date and time or pick up time for car . It was lucky I was at home to hand over keys . Other than that all was spot on 👍
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5.0/5
5.0 /5
No complaints this time
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5.0/5
5.0 /5
My car is 10 months old and I was unable to open the bonnet as the lever was already in the 'open' position. I rang my dealer direct, spoke to 'Service' and asked to speak directly with a technician to ask if there was anything I could do myself, as I needed to replenish the washer bottle; it was snow and ice and gritted roads. She said, "No, they're all busy working on customers' cars". I don't regard this as good customer service. My dealership is now part of a large company and on occasions like mine I look for the personal touch when I spend £42k on a car. The work done was actually first class. M. Abbott
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5.0/5
5.0 /5
Dealt with Rummy he was excellent could not have been more helpful, I was looking for a used vehicle, just a case of finding something at another dealership that met my requirements
Verified User
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Dec 19, 2022
5.0/5
5.0 /5
We found Ravinder Sidhu to be very knowledgeable on all the products, we found him courteous and went above and beyond expectations to help us with our Mercedes
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5.0/5
5.0 /5
Lack of courtesy cars,
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5.0/5
5.0 /5
Excellent , Professional and beyond service in the Show room
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5.0/5
5.0 /5
Excellent service
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5.0/5
5.0 /5
I've had amazing service from Danielle and Taranjit with waiting for me and being available and I really appreciate everything that they both did for me. But I am a little sad and disappointed with my experience after collecting my car. I had the car less than 24 hours before having to hand it back for 4 days. I also received a phone call on the 2nd day of it being with you asking how I was getting on with my car when it was back with you, and then today when going to collect my car, I met with a colleague and he introduced himself to my dad first and only spoke to my dad rather than myself, knowing I was the owner of the car. He also said my car would be cleaned for my collection and when I said it hadn't been, he directed his apology to my dad.