Firstly the sales person Barie sent a video saying the vehicle has no stone chip, and vehicle arrived with several sone chips on front bumper and front bonnet, even a 20 year vehicle wouldnt have these amount of stone chips. Secondly Barrie assure the vehicle will be serviced and brake replaced, which they didnt do and i have emailed them several times and they havent replied.

Dear Sir/Madam,I just wanted to inform of the poor level of customer service and lack of professionalism from some of the individuals at the MB Shrewsbury branch.I want to start of by saying that the level of customer service during the car purchasing period was faultless however the aftercare has been absolutely atrocious!I have been dealing with three main individuals Josh Rossi, Barrie and Jay and as I can show you by emails and call list it’s been extremely difficult to get a hold of them and every time they said they will call back I have never got a reply - bear in mind I have tried calling at different times of the day so it can’t simply be a coincidence that they are always busy or with a customer.So I today I called multiple times and two occasions after hearing my name they have put down the phone, disconnected the call during transfer or simply repeated they cannot hear me and I know for a fact there is no issue with the line and this just shows a real lack of professionalism as all I want is an update regarding when my second key will be arriving and if you don’t know the answer just tell me rather than avoid the situation.Honestly I’m shocked by the level of customer service and do not expect this from MB and this is all regarding sorting out a second key. I spoke to Harry today who was able to give me an update and have asked for confirmation over email so will wait to see if that comes through but I just wanted this issues resolved as it have been several months since I purchased the car and I do not think it’s fair that my time is being wasted considering how patient I have been I just want some common courtesy to keep the customer updated.Thanks,Rishok -

Mercedes offered me a spring vehicle health check (cost £39.99) for 10:00 on 18/03 at Lookers, Shrewsbury. I arrived at 09:45. Just after 10:00 a young lady came over and said what are you here for? She proposed a more detailed service, the cost of which to be taken from my account. I said I am here for the £39.99 health check for which I had been given a time. She was obviously not expecting me. She said she would tell the service team I was waiting but could not say how long. She further explained that when the car was eventually taken in the process would last at least 1.5 hours. I could have been sitting there all morning / all day. This represents appalling service. I booked and you confirmed 10:00. I would have been OK waiting until 11:30. I live about 50 minutes away. I was not prepared to wait for God knows how long. I left your show room. What are you going to do about it?

Vehicle Mercedes-Benz GLC 300dRegistration LO71KHAMercedes-Benz of ShrewsburyVanguard Way, BattlefieldOur visit to Mercedes-Benz of Shrewsbury on 26 February was supposed to help resolve a straightforward problem with a recently purchased Mercedes-Benz GLC.Instead it became another example of how the Mercedes dealer network manages to consume large amounts of customer time while achieving absolutely nothing.We arrived with a very clear issue:the right headlamp had severe condensation and needed to be removed for inspection. This had already been identified earlier by Mercedes-Benz Cheshire Oaks, whose report confirmed that the lamp required removal and a warranty submission to Mercedes-Benz UK.The car was left with the Shrewsbury dealership.Six hours later we left with exactly the same problem and no progress whatsoever.The explanation at the time was that Cheshire Oaks had failed to submit the warranty claim to Mercedes-Benz UK, and that this was the reason nothing had happened.That might have sounded convincing — until further correspondence with Mercedes-Benz UK made it clear that Shrewsbury themselves had not submitted any warranty claim either.In other words:Cheshire Oaks at least produced a written inspection report after wasting seven hours.Shrewsbury managed to waste six hours and produce nothing at all.No inspection report.No claim submitted.No progress.The same dealership then performed the MOT on 5 March, passing the vehicle while the windscreen crack was still clearly present.Now Mercedes-Benz UK has advised us to return to Shrewsbury again on 26 March for yet another inspection.One question naturally arises:For what purpose?To repeat the same six-hour exercise of waiting around while nothing happens?A special mention should also go to Joanne Mathews, who confidently explained warranty terms while apparently not understanding the difference between Mercedes Extended Warranty and Approved Used Warranty.For a brand that markets itself as a premium manufacturer, the level of competence and coordination within the authorised dealer network is genuinely surprising.Two dealerships.More than 13 hours of customer time lost.An Approved Used warranty.And still no repair.If this is the standard of service customers can expect from Mercedes-Benz of Shrewsbury, prospective buyers may want to consider that very carefully before relying on the dealer network for support.

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please see customer scanned letter in attachments

customer has booked in for work to be carried out on his vehicle and spoke to booking centre, while he has nothing but good things to say about James who booked him in he has advised with the cost that he is paying for his car he would expect the call to be answered by somebody at Shrewsbury as part of the customer experience he has come to expect with Mercedes. would like to talk to someone regarding this as asking questions that someone from mercedes could have probably answered

Harry Shaw was friendly, supportive and provided professional advice. He was informative with excellent customer service skills, so much so I purchased the car straight away,

Bought car, and Engine light and turtle light came on when driving off forecourt!!!!

I purchased a car on 16 feb . It had numerous problems the biggest being a faulty diffThe car was delivered back in on the 18 feb . No repair has been done as yet one week laterThree year warranty was taken out on purchase as well as the three months from lookersI want my car repaired and back asapPlease can you help