Good sales assistant

The dealers arranged for us to view a vehicle from another branch very accommodating

Ed and barrie were great help and the service was very fast and efficient. I hope to be in contact again the future

I recently visited the dealership to enquire about trading in my current vehicle and was disappointed with the experience. My car was valued significantly lower than expected, and the reaction to it felt dismissive. When we asked to speak with management, we could clearly see them discussing the situation through the window instead of coming out to speak with us directly. Although they acknowledged us eventually, it would have been far more professional to address us right away rather than talk about us as if we weren’t there. Additionally, there was no flexibility or willingness to discuss pricing on a new car, which is unusual compared to other dealerships. Overall, the visit made us feel like we weren’t very valued. Even if a deal had eventually been offered, we would not of bought the car based on the experience at the dealership.

I was contacted after requesting a settlement figure and valuation for my EQA purchased in February this year. I explained I was not interested in replacing it with another MB as I was extremely disappointed with the car. There was a complete lack of interest in my situation and no offer of any kind of assistance or support.

The service I received, was poor to say the least, it was a Sunday when I visited the staff were at there desk, however didn't appear interested, I walked up to a sales person, asked if I could test a eqa, he introduced himself to me but not my wife or my daughter which I thought was really unprofessional I sat down explained that I already have a mercedes which I arrived in, the sales person then asked if I had driven a mercedes before! So obviously wasn't listening to what I had just told him, he kept asking what my budget was, i understand that you need to know how much i can afford however, it felt like the salesperson didn't think I could afford a mercedes. So therefore I will not be purchasing from lookers or mercedes I visited Audi and received a far superior customer experience

GLC all electric not actually on market yet

Still looking for Mercedes A180 diesel AMG Premuim line, low mileage and under £18,000

Although still listed on your websites and Autotrader, your car had been sold before I could make an offer

Sale man jay was understand for my needs