I am writing regarding an issue with the Audi vehicle I purchased from Mercedes Shrewsbury, for which I also purchased a three-month warranty.From the time I collected the vehicle, I have noticed a noise each time I apply the brakes. I reported this issue to the dealership within the warranty period and took the vehicle back to them for inspection. After checking the car, I was informed that they were unable to identify the issue because they do not have the appropriate Audi diagnostic equipment. I was advised to arrange an appointment directly with Audi.I attempted to secure an appointment as soon as possible; however, I was initially told that no slots were available. I have now been given an appointment for the 27th, but my warranty expires on the 25th. I have been informed by the sales agent who finalised my paperwork that because the appointment falls after the warranty expiry date, I would be liable for any repair costs identified by Audi.I find this position unfair. The issue clearly developed and was reported while the vehicle was still under warranty. I gave the dealership the opportunity to inspect and rectify the problem within the coverage period, but they were unable to do so and advised me to seek assistance from Audi. The delay in obtaining an Audi appointment was outside of my control.Given that the fault was reported during the warranty period, I believe any related repairs should be honoured under the warranty agreement, regardless of the appointment date.I have an appointment scheduled this Friday at Audi Cheshire and intend to proceed. However, I would appreciate written confirmation that any repairs relating to the reported braking issue will be covered under the warranty. If this matter is not resolved fairly, I will have no option but to raise a formal complaint for further investigation.I purchased this vehicle with the intention of keeping it for many years, and while I genuinely enjoy the car, this situation has caused me concern about potential future issues and the level of aftersales support.I look forward to your urgent response.

Excellent service provided by Harry Shaw

I had booked my car in this morning, 19/02/2026 for its service and MOT. I arrived early as I planning to leave my car there and collect when I had finished work. I arrived just before 8.30am. I checked in with the gentleman on reception who asked me to take a seat and someone would be over to complete my details and to take my keys. At the time, there was only one other lady waiting in the reception area. I was extremely disappointed to see that 4 people who had checked in after myself were attended to before me. I was the last person they attended to. I asked at reception how long someone would be, and he chased it up and someone came out a few minutes later. I do not live in Shrewsbury, I had travelled in from Telford and had to be back to get to work for 9am. It would have been common courtesy to deal with customers in the order they had arrived as we are arriving early due to commitments. Not a great experience.

The VIP event was nicely presented with lanyards and balloons etc, but ultimately felt like nothing more than that. Maybe we just weren’t interested in whatever the target car was you were selling?Shame the car we were interested in wasn’t prepared, dirty and scratched, but I understand it had just come off being used as a demonstration vehicle.

I bought a Mercedes EQA on 27 Jan 2026 from Lookers Shrewsbury. I noticed 2 issues with the car, the heating wasn’t working and there was a knocking sound front suspension and I booked an appointment to have this fixed. I have since taken the car to them twice and on the last appointment they replaced a temperature sensor on the car. With regards to the suspension they told me I would be contacted to book another appointment in4 working days. I engaged with them using the services contact number and each time I have spoken with a different person and I have been deflected to different places and doesn’t seem like anyone is actually taking time to try and fix the issue. I have been promised call backs but none has called back. I have ended up on a wild goose chase each time.I would appreciate a resolution to this because I am essentially driving a moving fridge with a baby in the car which isn’t ideal. If the car is irreparable I would appreciate a refund of all my money and terminating the financing.

Incorrect information and a total lieI would not recommend this dealer to anyoneThe salesman or the manger could not call and even apologise

Jake was very helpful, friendly and professional.

Liam Monk was extremely helpful and patient with us answering all of our questions and making sure that he gave us the best advice. We have decided to buy another defender because of the lanes where we live but it is not because Liam was not helpful- we couldn’t fault his help. A big Thank you to him from us

Liam was very responsive to our enquiry, and had it not been for the distance to the MB outlet, we may well have completed the sale. As it was, we were able to secure our vehicle (with local pick-up) elsewhere.

cust paid £500 deposit and has advised that he is no longer going to go through with the purchase. Jessie spoke with the customer on 01.02.26 and then on the 04.02.26 cust advised no purchase would be made.