Nathan has been a credit to the dealership. With a tricky situation with a fault caused by a Mercedes recall he has consistently gone out of his way to help me. He has been empathetic to my needs, providing a car while my vehicle was in. He has also communicated clearly with me and I have felt at all times that he wants to give the best possible customer experience. Even when the car had to be returned as the fault had reoccurred he totally stepped upto the mark. I have been so impressed by his excellent customer service. He is a credit to Lookers. Thank you Nathan and his team

We discovered after the service a broken plastic component in the passenger footwell. We’ve since discovered this piece had been sheered off the pollen filter tray during the service, not reported nor repaired. The car has to be returned for a new part to be fitted.

All good

The salesman Nick Parr although very new was professional and very helpful, definitely a credit to the dealership

I did call Mercedes Shrewsbury yesterday and as Barrie was not at his desk a gentleman said he would ask him to call me, as yet no contact. I was enquiring about a car on the website, but when I looked again later it was either sold or reserved.

The video explanation didn’t work properly unfortunately. The sound was cutting out, I did receive it though but I hear everything the technician had to say: https://mercedes.citnow.com/vtNVVRw2_ZD Overall though, fab experience. I was offered coffee and Geoff Wright my salesman sat and chatted to me for a while. No complaints really. Thanks Mark Nicholls

We are always treated with respect by every member of the team

Fantastic service from all concerned

I wasn’t happy with the person who took the booking in Worcester but the service manager Mathew in Shrewsbury was great

I was very pleased with the help and advice I received from the service team.