I was a little disappointed that the noise from the rear was not picked up on the road test. I then went out with Steven on a drive and we heard the noise straight away. Steven then did his best to locate the problem. He was very helpful and honest, but the problem was not solved.I realise that noises can be very difficult to locate sometimes and have only praise for the efforts Richard and Steven went to. I have since discovered that the noise seems to be coming from the Vario roof somewhere and have managed to reduce 80% of the noise.

Great service as usual great team 👍

All staff professional and friendly. Work completed punctually.

Best visit I’ve had.

Nathan has been a credit to the dealership. With a tricky situation with a fault caused by a Mercedes recall he has consistently gone out of his way to help me. He has been empathetic to my needs, providing a car while my vehicle was in. He has also communicated clearly with me and I have felt at all times that he wants to give the best possible customer experience. Even when the car had to be returned as the fault had reoccurred he totally stepped upto the mark. I have been so impressed by his excellent customer service. He is a credit to Lookers. Thank you Nathan and his team

We discovered after the service a broken plastic component in the passenger footwell. We’ve since discovered this piece had been sheered off the pollen filter tray during the service, not reported nor repaired. The car has to be returned for a new part to be fitted.

All good

The salesman Nick Parr although very new was professional and very helpful, definitely a credit to the dealership

I did call Mercedes Shrewsbury yesterday and as Barrie was not at his desk a gentleman said he would ask him to call me, as yet no contact.I was enquiring about a car on the website, but when I looked again later it was either sold or reserved.

The video explanation didn’t work properly unfortunately. The sound was cutting out, I did receive it though but I hear everything the technician had to say: https://mercedes.citnow.com/vtNVVRw2_ZDOverall though, fab experience. I was offered coffee and Geoff Wright my salesman sat and chatted to me for a while.No complaints really.ThanksMark Nicholls