Richard Bennett , service advisor , was extremely polite and helpful and went the extra mile
Verified User
•
Feb 13, 2023
5.0/5
5.0/5
Vehicle developed a fault with the adblue system later that day, rang on Sunday when the service department was closed but spoke to sales, was given the number to mercedes assist and had a tech sent to my house to resolve the issue. Excellent service.
Verified User
•
Feb 13, 2023
4.0/5
4.0/5
Very late in dropping the car back off, also screw cover on alloy has been scratched after front tyre was changed.
Verified User
•
Feb 13, 2023
5.0/5
5.0/5
Parts required to complete job currently in Germany.
Verified User
•
Feb 10, 2023
4.0/5
4.0/5
All very good thank you.
Verified User
•
Feb 9, 2023
5.0/5
5.0/5
We were looked after by Mr Louis Gale who was very knowledgeable and professional. He treated us very well and took time to explain all of our options with our new car purchase. Based on our customer service experience so far we would be back in the future to do business with you and Louis again. I would also not hesitate to recommend yourselves to any of my family and friends. Kind Regards Steve
Verified User
•
Feb 7, 2023
5.0/5
5.0/5
I would like to thank Stephen Bennett and Matthew, both professional, very helpful and courteous, overall the customer service was truly excellent.
Verified User
•
Feb 6, 2023
5.0/5
5.0/5
Fantastic team at Shrewsbury, would certainly use them again, Many Thanks to Adam, Mathew and the team
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Richard Bennett , service advisor , was extremely polite and helpful and went the extra mile
Verified User
•
Feb 13, 2023
5.0/5
5.0/5
Vehicle developed a fault with the adblue system later that day, rang on Sunday when the service department was closed but spoke to sales, was given the number to mercedes assist and had a tech sent to my house to resolve the issue. Excellent service.
Verified User
•
Feb 13, 2023
4.0/5
4.0/5
Very late in dropping the car back off, also screw cover on alloy has been scratched after front tyre was changed.
Verified User
•
Feb 13, 2023
5.0/5
5.0/5
Parts required to complete job currently in Germany.
Verified User
•
Feb 10, 2023
4.0/5
4.0/5
All very good thank you.
Verified User
•
Feb 9, 2023
5.0/5
5.0/5
We were looked after by Mr Louis Gale who was very knowledgeable and professional. He treated us very well and took time to explain all of our options with our new car purchase. Based on our customer service experience so far we would be back in the future to do business with you and Louis again. I would also not hesitate to recommend yourselves to any of my family and friends. Kind Regards Steve
Verified User
•
Feb 7, 2023
5.0/5
5.0/5
I would like to thank Stephen Bennett and Matthew, both professional, very helpful and courteous, overall the customer service was truly excellent.
Verified User
•
Feb 6, 2023
5.0/5
5.0/5
Fantastic team at Shrewsbury, would certainly use them again, Many Thanks to Adam, Mathew and the team