Many thanks to Adrian Ellis for resolving this. Otherwise, I would have slated the dealership all over social media as the initial experience was disgraceful.
Verified User
•
Jan 23, 2023
5.0/5
5.0/5
Great customer focussed service that continues post purchase.
Verified User
•
Jan 21, 2023
5.0/5
5.0/5
I found the staff I dealt with very friendly and concerned for my comfort as I had a 'wait' appointment.
Verified User
•
Jan 20, 2023
5.0/5
5.0/5
Very good service
Verified User
•
Jan 20, 2023
4.0/5
4.0/5
The car was booked for 1.5 hours and took 2.5 hours. Not really an issue but no communication to let me know re the delay. Would of been helpful.
Verified User
•
Jan 20, 2023
5.0/5
5.0/5
The garage always looks after me well
Verified User
•
Jan 20, 2023
5.0/5
5.0/5
My service plan was for 2 years and is now complete. I would like to know if there are other service plans available going forward.
Verified User
•
Jan 19, 2023
4.0/5
4.0/5
I would like to know exactly what tasks were completed for the type of service. The valet quality was not good.
Verified User
•
Jan 19, 2023
5.0/5
5.0/5
Excellent. Very comfortable waiting area and polite, helpful staff.Well done Mercedes-Benz of Shrewsbury!
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Many thanks to Adrian Ellis for resolving this. Otherwise, I would have slated the dealership all over social media as the initial experience was disgraceful.
Verified User
•
Jan 23, 2023
5.0/5
5.0/5
Great customer focussed service that continues post purchase.
Verified User
•
Jan 21, 2023
5.0/5
5.0/5
I found the staff I dealt with very friendly and concerned for my comfort as I had a 'wait' appointment.
Verified User
•
Jan 20, 2023
5.0/5
5.0/5
Very good service
Verified User
•
Jan 20, 2023
4.0/5
4.0/5
The car was booked for 1.5 hours and took 2.5 hours. Not really an issue but no communication to let me know re the delay. Would of been helpful.
Verified User
•
Jan 20, 2023
5.0/5
5.0/5
The garage always looks after me well
Verified User
•
Jan 20, 2023
5.0/5
5.0/5
My service plan was for 2 years and is now complete. I would like to know if there are other service plans available going forward.
Verified User
•
Jan 19, 2023
4.0/5
4.0/5
I would like to know exactly what tasks were completed for the type of service. The valet quality was not good.
Verified User
•
Jan 19, 2023
5.0/5
5.0/5
Excellent. Very comfortable waiting area and polite, helpful staff.Well done Mercedes-Benz of Shrewsbury!