Louis was very helpful and very informative, helping me make the decision on the exact car and trim level. Unfortunately a car to this spec and in my price range was not available.

The staff were friendly and welcoming, I was impressed with the refreshments on offer whilst I waited for the service to be completed.

The vacuuming of my car was most unsatisfactory and I had to go back and get it redone. And even then they did not clean the boot again. When I booked my car in I was told my service agreement had finished and that I would have to pay fully for the service. On investigation I discovered that the service was covered. If I hadn't found this out then I would have been charged!

very impressed by mike and the service he provided. My car had serious problems and he managed to fix under warranty. Thank you

Very good experience again with Richard and the service team at Lookers Shrewsbury, doing their best to offer a friendly and professional service. We'll be back.

We booked a service with Lookers sometime ago.. we then had several were text messages and phone calls telling us the service was due and to book an appointment. You need to let the different departments know once a booking is made to eliminate this. System needs to be more joined up !

Always very good and professional and welcoming

Dave who collected the vehicle was completely charming and extremely courteous.

A very nice welcoming when I arrived at the dealership.

I bought my first Mercedes from you in 1989 and have always felt valued by your sales staff, but I consider on this occasion your service staff didn’t extend the same appreciation of my custom, as I had the feeling of being dealt with in a rush to get me in and out as quickly as possible not quite the care and consideration I expect from Mercedes