Mercedes-Benz of Shrewsbury
4.9/5
4.9 /5
2,260 Verified Reviews
Vanguard Way, Battlefield Enterprise Park, Shrewsbury, Shrewsbury, SY1 3TG, GB
01743 441191
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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2,260 Verified Reviews
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5.0/5
5.0 /5
Again my visit was first class, I was looked after very well ,thanks to all the kind staff that looked after me kindest regards Keith
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5.0/5
5.0 /5
Great service .. friendly staff all round .. Car was washed and fresh when it was returned .. Thank you
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5.0/5
5.0 /5
Right from the start, Mark Tordoff was so kind and helpful. This made the whole buying process much easier than I’ve experienced before. On each visit, every staff member we spoke with was friendly and and always happy to help. Thank you all so much.
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4.0/5
4.0 /5
There was an error in the booking but excellent customer experience as your staff help sort it out.
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5.0/5
5.0 /5
Always receive excellent service from the team at Shrewsbury.
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5.0/5
5.0 /5
Booking and collection service was excellent, unfortunately let down by no communication or update on the recall rectification carried out on the day. Also I had to reset the clock time and date for some reason it had been altered?
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5.0/5
5.0 /5
Great service
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5.0/5
5.0 /5
The staff at the front desk were lovely. Very polite and helpful. The staff in the parts department were very good and explained things clearly and also had a lovely approach to customers. Very impressed all round
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4.0/5
4.0 /5
The online booking process was straightforward, but it was clearly a centralised system from M-B UK, that didn't communicate with the retailer. My booking was confirmed by email and phone call. However, I then received a call from Mercedes Shrewsbury stating they did not have space on the day I had a confirmed booking. This was overcome. The communication from the service department was excellent at all stages. However, on collecting my car the contents of the central storage under the armrest, had been completely moved around and frankly were in a complete mess. I can think of no reason why any technician would have need to look into this area. The stowage compartment under the drivers seat had received the same treatment, and the contents had clearly been "gone through". So much so that the torch from this stowage area was found in the rear off side passenger footwell. I would welcome an investigation and explanation.
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5.0/5
5.0 /5
Easy to book. Excellent service.